IT Support

About us

We are a local Real Estate company with Offices in and around Columbia, SC.

Our work environment includes:

• Modern office setting
• On-the-job training
• Relaxed atmosphere
• Safe work environment

General Responsibilities:

• Keeping up with current technology updates, inventions, trends, large software releases.
• Be presentable in person and friendly on the phone
• Understand the hierarchy of tasks to complete
• Stay current and educated in networking, programming, information systems, and applicable IT fields
• Increase efficiency in all matters of work
• Learn the positions and responsibilities of company employees and agents, and how the candidate can benefit their efficiency and effectiveness

General Programs:

• Google Workspace Enterprise Edition
• Microsoft Office Suite
• Web Browsers
• Cloud storage

IT Programs:

• HelpScout
• Slack
• Google Workspace
• Meraki Cisco
• Comcast BVE
• Papercut

Processes to be able to do:

• Add/Delete/Modify Roster
• Setup Phone/Computer (Android/iPhone) / (MacOS / Windows)
• Troubleshoot Copiers/Network Connections/Phone System
• Team Formation/Dissolution/Modify
• Find answers
• Set up accounts
• Train agents and staff on programs and systems

In the office:

• Respond to cases in HelpScout within 30 minutes
• Keep Appointments on time
• Answer the phone
• Help with malfunctioning office equipment
• Be around in general to assist employees and agents
• Respond to emails and help requests
• Fill out Billing sheets
• Make calls out for tickets and responses
• Be aware of calendar events
• Attend classes when necessary
• Schedule appointments for setups

Summary

In the role of IT Support, you will be essential in delivering technical assistance and ensuring the smooth operation of computer systems within our organization. Reporting to the IT Director, your core skills in technical support and software troubleshooting will be vital as you assist users with various issues on both Mac OS and Windows platforms. Your expertise in Microsoft Office, computer networking, and desktop support will enhance productivity and efficiency. Join our team to provide exceptional IT support and contribute to a seamless technological experience for all employees.

Qualifications

• Experience in technical support and software troubleshooting
• Strong knowledge of computer management and desktop support
• Proficiency in Microsoft Office and Mac OS
• Familiarity with computer networking, VPN, and TCP protocols
• Ability to effectively communicate using tools like a phone, email and Slack
• Understanding of Meraki systems and Windows environments

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to Relocate:

• Columbia, SC 29205: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $25