What are the responsibilities and job description for the Medical Front Office position at Carolina Ophthalmology, PA?
Carolina Ophthalmology, PA is a physician-owned practice specializing in diseases and surgery of the eye, with a strong commitment to excellence in eye care. We are currently seeking a friendly and organized individual to join the Front Office team in our Asheville location. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring smooth operations at our ophthalmic clinic. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Our corporate culture emphasizes respect and compassion for our patients and staff, while also offering the best and latest technologies.
ESSENTIAL FUNCTIONS :
- Greeting and welcoming patients with a warm and professional demeanor.
- Registering and assisting new patients and updating existing patient information accurately in the electronic medical records (EMR) system.
- Scheduling appointments and coordinating with patients to ensure optimal appointment availability.
- Assisting as needed in handling no-shows, canceled or rescheduled appointments by making calls and sending letters, following the clinic policy, and adding notes in the Medflow system.
- Answering phone calls, addressing inquiries, and providing information about our clinic services.
- Assisting with pulling charts for the next day's schedules and refiling medical records and other paperwork as directed and as time permits.
- Prepare the next day schedule as assigned at each location and check the doctor's schedule in advance to make necessary changes.
- Depending on the location, calling patients 48 hours in advance to remind them of their appointment and documenting it on patient schedules.
- Opening the office in the morning and after lunch, and posting notices on doors to inform patients of closure and reopening times.
- Maintaining a clean and organized workstation.
- Performing other duties as assigned by the supervisor based on location.
- Managing patient flow in the waiting area, minimizing wait times, and ensuring a comfortable and organized environment.
- Collaborating with other team members to achieve overall clinic objectives and provide exceptional patient care.
Job Type : Full-time
We offer a comprehensive benefits package including health, dental and life insurance, 401(k), holiday pay, paid time off and uniform allowance.