What are the responsibilities and job description for the Scheduling Coordinator position at Carolina Orthodontics & Children's Dentistry?
About the Practice
Carolina Orthodontics and Children's Dentistry's AB&B Management is the central billing office for multiple dental practices that provides the following services without patient interface: insurance verifications for treatment, database management for insurance plans, and maintain current eligibility status for patients to ensure proper coverage.
Responsibilities
We are a multi-office dental and specialty practice looking for an energetic individual to join our team! In our practice, guest support and patient care are our number one priority. We are searching for enthusiastic, growth minded people to support our patient centered approach! We like to have fun when we work and believe in having a positive and encouraging work environment.
As a Guest Support Coordinator, you are the first interaction for guests and play an integral role in setting the expectations for their experiences. You will perform a wide range of responsibilities, to include:
- Be professional, punctual, reliable, and accountable for the quality of your work
- Answer phone according to telephone etiquette protocol, striving for 100% answer rate
- Enforces office policies and protocols with guests discreetly, tactfully, and professionally
- Maintain guest accounts/records by obtaining, recording, and updating personal and financial information with a high degree of accuracy
- Monitor daily insurance correspondence from Home Office, coordinates with dental offices for resolution of issues
- Keeps informed and updated on OSHA regulations and HIPAA (Health Insurance Portability and Accountability) requirements
- Always adhere to service and brand representation
- Commitment to providing excellent customer service
- Maintain composure and professionalism when exposed to stressful situations
- Ability to work cooperatively with management, staff, and patients
Qualifications
- High school diploma or equivalent required.
- A minimum of two years of customer service experience, preferably in a dental setting.
Benefits Offered
In return for providing an excellent patient experience, we offer a great benefits package to include health, vision and dental benefits, employee assistance program, wellness program, continued education, gym reimbursement, 401(k), 401(k) matching, uniforms provided, life insurance, holiday pay, office production bonus, paid time off and *additional paid time off.
Requisition Number
2025-14459
