What are the responsibilities and job description for the Ticket Operations & Services Intern - Panthers position at Carolina Panthers?
Position: Ticket Operations & Services Intern
Department: Ticket Operations- Panthers
Duration: June 2025 – May 2026
Status: Intern (Non-Exempt)
Position Summary:
This internship will support the Ticket Operations and Ticket Services departments for the Carolina Panthers with day-to-day tasks, which include administrative duties such as answering inbound calls, walk up ticket window sales, assisting with various events such as concerts or PSL Owner events. This position will comprehensively overview all aspects of ticket operations and services while contributing to the organization’s function.
Primary Responsibilities:
- Provide support to all areas of the Ticketing Department, including Ticket Operations, Ticket Services, Suites, Hospitality, & Sales.
- Work at all Carolina Panthers, Bank of America Stadium special events and PSL Owner events.
- Gain familiarity with and utilize the Ticketmaster system, including Archtics, TM Host, TM1, and Account Manager.
- Become knowledgeable with Ticketmaster’s presence entrance system and it’s scanners.
- Develop an understanding of customer accounts, billing, money flow, deadlines, ticket printing, and ticket distribution.
- Responsible for answering inbound calls from fans/PSL Owners and completing outbound campaigns.
- Other duties as assigned
Minimum Qualifications
- Bachelor’s degree required.
- Proficient in Microsoft Word and Excel.
- CRM and Archtics experience preferred.
- Must be able to handle confidential, privileged, and/or sensitive information carefully and with sensitivity.
- Must be detail-oriented and able to multitask while managing time successfully.
- Must be flexible to work evenings and/or weekends, including holidays.
- Good organizational and communication skills.
- Works well under pressure while maintaining a positive attitude.
- Work well in a team environment.
- Strong customer service skills.
- Courteous and professional demeanor.
- Must pass pre-employment screens.
Physical Requirements
- Standing for extended periods of time.
- Walking throughout the stadium, which may include stairs.
- Lift at least 30 pounds.
Work Environment
- This job operates mostly in an office environment and outside a stadium facility, which may include inclement weather conditions.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
