What are the responsibilities and job description for the Dental Front Office Lead position at CarolinasDentist?
About the Practice
Carolinas Dentist in Southern Pines is ready to welcome new team members that are searching for purpose and a sense of fulfillment at work. Each team member should possess our core values: Humbly confident, self-driven, competitive, funergetic, relationship based and growth oriented. If you encompass these values and are interested in being a part of our team we would love to speak with you about all of the possibilities CarolinasDentist has for you.
Responsibilities
As a Front Office Lead, you play an important role in our office and perform a wide range of responsibilities, to include:
- Works to foster a strong working relationship amongst staff members and assists Practice Manager to address concerns
- Ensures key performance metrics for successfully managing a practice; forecast results; ensure all budget and production expectations are met or exceeded; ensure financial data and records are balanced; responsible for practice passing all financial audits
- Respond efficiently to patient and doctor needs and inquires
- Ensure the delivery of quality dental care to patients
- Ensures that all areas of the dental practice are customer-ready
- Monitors schedule to effectively schedule staff
- In conjunction with Practice Manager conducts regular staff meetings and daily a.m. huddles; seizes opportunities to foster communication, provide organization and practice updates, share information, teach and continually challenge and develop staff
- Resolve patient issues in accordance with company policies and procedures
- Perform additional tasks as assigned to achieve practice/organization goal
Qualifications
- A minimum of one year of experience in a dental or related field
- Knowledge of dental terminology
- Knowledge of dental office procedures
- Knowledge of insurance plans and claims processing
- Knowledge of MS Office 365
- Communication skills
- Demonstrated effective leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results
- Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
Benefits Offered
In return for providing an excellent patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.
Salary Range
21hr - 25hrRequisition Number
2025-14752
