What are the responsibilities and job description for the Customer Service Specialist position at CaroTrans?
Job Title: LCL Customer Service / Documentation – Entry Level
Location: CaroTrans, Houston, TX
CaroTrans Houston is seeking a highly motivated, reliable, and organized individual to join our team in the role of LCL Customer Service / Documentation. This is an entry-level position that provides an excellent opportunity for individuals looking to build a career in the freight forwarding and logistics industry. The ideal candidate will possess a strong work ethic, attention to detail, and a desire to grow professionally within a supportive and dynamic company.
About CaroTrans: CaroTrans is a global leader in the ocean freight consolidator industry, specializing in providing high-quality LCL (Less-than-Container Load) and FCL (Full Container Load) services. With over 40 years of industry experience, CaroTrans operates in the wholesale market and serves clients worldwide. Originally from North Carolina, CaroTrans has 15 offices, 24 container freight stations, and a dedicated team of 350 professionals across the United States. Our international presence includes offices in China, Hong Kong, Taiwan, Australia, and New Zealand.
Our Core Values:
• a 100 year vision, we're here for a long time
• easy to do business with
• growth of our people and business, never settle
• local decision making, decentralized structure
• team work, open plan office
• promoting from within, sharing profits.
The qualities that you will possess include:
• Strong work ethic and a proactive approach to tasks
• Excellent organizational skills with the ability to manage multiple priorities
• Exceptional attention to detail in all aspects of the job
• Willingness to learn and expand knowledge within the industry
• A positive, “can-do” attitude and the ability to work collaboratively
• Professional conduct and strong communication skills
• Excellent typing and data entry skills
Your duties will include but not be limited to:
• Accurately input and maintain documentation in the system.
• Submit master bills to steamship lines in a timely manner.
• Provide customers with Bill of Lading (BL) drafts and release final documents accordingly.
• Confirm cargo on board and monitor shipping processes.
• Review and release carrier’s MBL (Master Bill of Lading).
• Coordinate with overseas agents to ensure smooth operations.
• Manage LCL pricing, bookings, and cargo pickup arrangements.
• Address delays, changes, and issues under time pressure while maintaining accuracy.
• Ensure accurate and complete billing for all services rendered.
This is a fantastic opportunity for individuals who take pride in their work, are eager to contribute to the success of our clients, and want to be part of a company that is dedicated to long-term growth and success. If you’re ready to start your career in a dynamic, fast-paced industry, we encourage you to apply.
