Financial Customer Service Specialist

Are you someone who loves helping people and has a knack for making complicated things feel easy? At GetixHealth, we're looking for a Financial Customer Service Specialist to join our team and bring a smile to our customers’ faces. In this role, you'll work with customers to help them resolve outstanding balances, offering support and solutions that ease their financial stress. If you thrive in a fast-paced environment and love turning challenges into positive outcomes, we want you on our team to help customers navigate their financial journey with confidence!

Position Summary

The Collector is responsible for collecting monies owed on delinquent medical accounts in an expeditious manner to ensure account resolution. The Collector must maintain a professional and respectful demeanor at all times. The collector assists patients by offering suggestions and information in regard to payment arrangements, and account disputes, also performs skip tracing and re-bills insurance companies when appropriate. The Collector must possess the ability to work independently, excellent customer service and communication skills, patience, flexibility and the assertiveness to achieve goals. The Collector relies on instructions and pre-established guidelines to perform the functions of the job. Works under general supervision typically reports to a lead. A moderately fast paced, medium pressure environment. Some degree of creativity and latitude is expected.

• Hourly pay rate: $17 - $17.50 (based on experience) Monthly Bonus eligibility

Position Responsibilities:

• Performs Quality Customer Care by providing our clients the highest levels of production and resolution.
• Execute Inbound and Outbound telephone calls utilizing project reference templates according to our client guidelines.
• Collecting payments from patients on Self-Pay accounts
• Gathers information, research/resolves inquiries and resolve patient accounts.
• Communicates appropriate options to patients, attorneys and other third parties for resolution in a timely manner.
• Maintain proper work standards in productivity and quality at all times.

Benefits and Incentives:

• Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
• Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
• 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.
• Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.
• Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.

Education and Experience:

• High school diploma / GED
• Have a working insurance collection knowledge including verification of insurance and insurance follow up activities to get claims paid.
• 1- 2 years’ experience in Call center/Collections operations in a Healthcare field.
• Ability to handle over 100 calls per day.
• Bilingual in Spanish Preferred

GetixHealth is an equal employment opportunity employer.

Experience

• Customer Service Specialist
• Medical Collections

Education

• High School or better

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help