What are the responsibilities and job description for the Hotel Director of Recreation position at Carousel Hotel and Condominiums?
Job Overview
We are seeking a dynamic and experienced Director to lead our hospitality team in delivering exceptional guest experiences at our hotel and resort. The ideal candidate will possess strong leadership skills and a deep understanding of hospitality management, ensuring that all operations run smoothly and efficiently. This role requires a passion for guest services, the ability to supervise staff effectively, and a commitment to maintaining high standards of service.
Duties
- Oversee daily operations of the hotel/resort, ensuring all departments are functioning effectively.
- Lead and mentor staff, promoting a positive work environment and encouraging professional development.
- Develop and implement strategies to enhance guest satisfaction and improve overall service quality.
- Manage front desk operations, ensuring efficient check-in/check-out processes and addressing guest inquiries or concerns promptly.
- Collaborate with various departments to ensure seamless communication and coordination of services.
- Monitor financial performance, including budgeting, forecasting, and cost control measures.
- Conduct regular inspections of facilities to maintain high standards of cleanliness and safety.
- Foster relationships with guests to encourage repeat visits and positive reviews.
- Stay updated on industry trends and best practices in hospitality management.
Qualifications
- Proven experience in a leadership role within the hospitality industry, preferably in hotel or resort management.
- Strong knowledge of front desk operations, guest services, and overall hotel management practices.
- Excellent supervisory skills with the ability to motivate and manage a diverse team.
- Bilingual abilities are a plus, enhancing communication with guests from various backgrounds.
- Exceptional interpersonal skills with a focus on customer service excellence.
- Ability to work flexible hours, including weekends and holidays as needed.
- A degree in Hospitality Management or related field is preferred but not required.
Join us in creating memorable experiences for our guests while leading a dedicated team in an exciting hospitality environment!
Job Type: Full-time
Pay: $42,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
Education:
- Associate (Required)
Experience:
- Resort: 5 years (Required)
- Guest services: 5 years (Required)
License/Certification:
- CPR Certification (Required)
- First Aid Certification (Required)
Location:
- Ocean City, MD 21842 (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Ocean City, MD 21842 (Required)
Ability to Relocate:
- Ocean City, MD 21842: Relocate before starting work (Required)
Work Location: In person
Salary : $42,000 - $50,000
