Director of Hotel Operations

Overview
We are seeking a dynamic and experienced Director of Operations to lead our hospitality team and ensure the seamless operation of our resort. The ideal candidate will possess a strong background in hospitality management, demonstrating exceptional leadership skills and a commitment to delivering outstanding guest experiences. This role requires a strategic thinker who can effectively manage resources, drive revenue growth, and enhance operational efficiency.

Responsibilities

• Oversee daily operations of the resort, ensuring all departments function cohesively and efficiently.
• Lead, mentor, and supervise staff to foster a positive work environment and promote professional development.
• Implement effective guest relations strategies to enhance guest satisfaction and loyalty.
• Manage budgeting processes, ensuring financial targets are met while maintaining high service standards.
• Coordinate night audit processes to ensure accurate financial reporting and compliance with company policies.
• Develop and execute revenue management strategies to optimize occupancy rates and profitability.
• Collaborate with department heads to streamline operations and improve service delivery across all areas.
• Monitor industry trends and competitor activities to identify opportunities for growth and improvement.

Experience

• Proven experience in hospitality management or a related field, with a strong understanding of resort operations.
• Demonstrated leadership skills with the ability to inspire and motivate teams.
• Experience in supervising staff, managing budgets, and implementing operational strategies.
• Strong knowledge of guest services principles and practices, with a focus on enhancing guest relations.
• Familiarity with revenue management techniques and night audit procedures is highly desirable.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with guests and team members alike.

Join us in creating memorable experiences for our guests while leading a dedicated team in a vibrant hospitality environment.

Job Type: Full-time

Pay: From $85,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift

Education:

• Bachelor's (Required)

Experience:

• Hotel management: 9 years (Required)

Language:

• English (Required)
• Spanish (Preferred)

License/Certification:

• CDL (Required)

Ability to Commute:

• Ocean City, MD 21842 (Required)

Ability to Relocate:

• Ocean City, MD 21842: Relocate with an employer provided relocation package (Preferred)

Work Location: In person

Salary : $85,000