DC IT Service Analyst II

Job Description

Job Description

What We Do

CarParts.com is the go-to eCommerce platform for auto care and maintenance. We offer drivers quality parts at competitive prices and allow customers to schedule an appointment with a trusted mechanic directly from our website. We use world-class design principles and the latest technologies to deliver a fast, easy-to-use, and mobile-intuitive website. And with our company-owned national distribution network, we bring the best brands and manufacturers directly to consumers, cutting out the costs associated with brick-and-mortar retailers. Our more than 1,700 team members worldwide are dedicated to Empowering Drivers Along Their Journey.

Our Culture

At CarParts.com, we’re DRIVEN by our core values : Safety First, Customer Focused, and a Commitment to Excellence. These values guide us in everything we do and push us further in our growth both as a company and as people. They cultivate an environment where employees are inspired and empowered as we build and thrive together. All the hard work of our entire team has resulted in back-to-back record-breaking quarters since Q1 of 2020, as well as our inclusion in the Los Angeles Business Journal’s top 100 Best Places to Work in Los Angeles list for four years in a row (2020, 2021, 2022, 2023). Join us!

Summary of Role / Position

The DC IT Service Analyst II will be an instrumental part of the CarParts.com IT operations team. The ideal candidate has experience providing technical support to high pace distribution center operations supporting users and systems in 24 / 7 operations. They will evaluate user needs, define technical problems, and work with engineering / development staff to determine solutions.

YOU WILL :

• Ensure uptime and availability of 99.9% across all systems supporting our distribution centers (DC).
• Responsible for actively monitoring and responding to critical application for hardware warnings.
• Respond to high priority incidents during business and non-business hours (as required)
• Perform root cause analysis on all high priority incidents and work with software engineering team to prioritize fix defects or optimize workflows.
• Configure and deploy all end users devices; IP phones, desktops and all mobile devices used by DC operations staff.
• Support and troubleshoot all technology infrastructure (network switches, access points, internet connectivity, firewall, etc) and work with vendors to escalate any issues to expedite resolution.
• Partner with DC staff to comprehend operational processes and workflows and map supported technology applications to provide exceptional service.
• Research new technology solutions in order to make recommendations for improvement.
• An active contributor and a team player to the technology organization, ability to identify opportunities and assist as needed.

YOU MUST HAVE :

Additional good to have certifications :

CarParts.com is an equal-opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring that we fulfill this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his / her position. As the nature of business demands change so, too, may the essential functions of this position.