What are the responsibilities and job description for the Billing Associate position at Carr Workplaces?
Carr Workplaces provides the space, tools, connectivity and community to help your business thrive. From start-ups to fast growing companies, we’re in your corner. We've got supportive staff, flexible options on ways to work, nationwide locations, and a vibrant community that loves to collaborate. We’re here to do whatever it takes to get to the next level.
Interested in working for Carr Workplaces? We provide a vibrant, progressive and entrepreneurial community to our clients. This type of atmosphere starts with our people. We have the perfect blend of professionalism and character to build the most collaborative and energetic community possible. If you’re an energetic, social-minded team player, we want to hear from you.
Job Purpose:
The Billing Associate is responsible for overseeing and managing the monthly billing process. An accurate and efficient monthly billing cycle also includes the collections process. The Billing Associates is responsible for their assigned portfolio of centers and/or buildings for tenant leases under Property Management as well as providing coverage for other centers when needed.
Duties:
- Responsible for monthly processing of the billing cycle.
- Responsible for initial invoicing and new client set-ups as well as completing any change for monthly fixed fees.
- Track and review Account Receivables through banking software and ensure all receivables are recorded within company standards.
- Review and monitor Exposure Reports.
- Responsible for sending out all collection communications to clients on specified dates throughout the month. Process Monthly late fees in accordance with CW guidelines.
- Ensure that the collections process and results are in compliance with organizational standards.
- Liaise, assist, and communicate with center teams regarding all aspects of billing and collections.
- Ensure center teams follow center site standards in Sharepoint and/or any other account management platform.
- Manage client payments within the billing system, posting check and ACH payments.
- Manage and process all invoice corrections.
- Manage and process all retainer movement in the billing system which includes refunds, applications, forfeitures and Bad Debt applications.
- Monitor the performance of the center team members within assigned portfolio and provide feedback to Regional Managers when necessary.
- Communicate with billing software vendor regarding any system errors and flag up to Manager.
Core Competencies/Skill Sets:
- Process driven with a high level of attention to detail.
- Ability to set and manage priorities judiciously.
- Excellent written and oral communication skills. Excellent interpersonal skills.
- Industry knowledge preferred.
Bachelor of Arts or Science in Business Administration or similar subject matter degree preferred.- 2 years’ experience within the co-working or hospitality industry preferred.
- 2 years’ experience working within a billing platform or accounting background preferred.
Additional Information
At Carr Workplaces, we value our employees and believe in everyone’s own personal success. We offer a top of the line benefits package including a 401(k) with company match, a steady schedule — Core business hours are 8:15am-5:15pm M-F, and a chance to grow within an organization that truly values its employees.
