What are the responsibilities and job description for the Business Office Manager position at Carriage Inn Conroe?
Cardinal Bay is a mission-driven, not-for-profit senior living health care organization. We encourage our staff and residents to REACH for the stars! Our values focus on:
- Respect
- Excellence
- Appreciation
- Connection
- Honor
Our goal is to help residents to grow, thrive and be contributors to community life. We do this by fostering relationships, connections, and a sense of belonging. YOU are an important part of creating such a full life!
Carriage Inn Conroe has an outstanding opportunity for a Business Office Manager to join our team. The Business Office Manager primarily oversees all community accounting functions, including accounts payable, accounts receivable, third-party billing, and resident inquiries. Additionally, the Business Office Manager is the primary point of contact for human resources related functions and directly supervises the front desk/concierge staff. The Business Office Manager is always ready to assist other key roles within the community when needed.
Benefits:
- Comprehensive coverage including health, dental & vision with Cardinal Bay contributing over 50% of cost. Life Insurance covered 100% by Cardinal Bay.
- Full-time employees receive 3.5 weeks paid vacation for the first 5 years, then it bumps up to 4.5 weeks. Use it, let it roll, or cash it in!
- Benefit from exclusive discounts on auto home and pet insurance.
- Perks @ Work offers discounts on electronics, personal travel, apparel, home needs, entertainment, fitness/nutrition, and childcare costs!
- Access our Employee Assistance Program for confidential counseling on family, work, legal, identity theft recovery, mental health, and everyday life!
- $300 per FT referral
- Advancement & cross-training opportunities available at all 8 communities.
- Plan for your future with our 401(k)-retirement savings plan and matching contributions.
Shifts:
- 8:00 a.m. – 5:00 p.m.
- Monday – Friday
- May be required to fill in for Concierge & Driver positions as needed.
- Weekend and Holidays in MOD rotation.
Responsibilities Include:
- Responsible for execution of all business office functions to include accounts payable, accounts receivable, billing, and resident inquiries.
- Responsible for all accounting related to documenting, preparing, and distributing resident statements.
- Responsible for aging/past-due account collections and analysis. Follow company collection policies and procedures to eliminate / reduce delinquent accounts. Makes recommendations to Executive Director regarding write-offs.
- Respond to the needs of residents, families, and visitors by providing immediate and courteous assistance.
- Assist in resolving customer financial disputes.
- Responsible for the management of front desk/concierge staff including hiring and scheduling.
- Assist all hiring managers with the recruiting and hiring process.
- Ensures timely submission of biweekly payroll processing. Primary backup for all timecard processing.
- Schedules new hire orientation and leads assigned segments.
- Submits employee changes such as pay increases, change in position or status, and terminations timely.
- Maintains on-site employee files in accordance with all company, state, and federal requirements.
- Tracks and assures all certifications and licenses are current and any annual reports are requested and processed.
- Responsible for ordering office supplies and other office function requirements within budget.
- Participates in the Manager on Duty rotation.
- Member of the community’s emergency response team.
Requirements:
- Able to demonstrate proficient use of resident billing software.
- HS Diploma or GED required, associate degree or above in accounting, finance, or human resources preferred.
- 1 year of prior supervisory experience.
- 2-3 years of related experience preferred.
- Valid state driver’s license and clear driving record that meets the requirements of our insurance carrier and company policy.
- Experience with basic computer skills in Word and Excel.
- Experience with resident billing software, Yardi a plus.
- Excellent communication and customer service skills.
- Ability to communicate effectively with residents and colleagues.
- Ability to speak, read & write English.
- Must be willing to undergo a routine background check.
Cardinal Bay is an Equal Opportunity Employer.
