What are the responsibilities and job description for the Product Services Engineer position at Carrier Refrigeration?
Country
United States of America
Location:
CAG01: CTD-Athens, GA 700 Olympic Drive, Athens, GA, 30601 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role
As a Product Services Engineer, you will provide technical support and investigate issues reported by the field. You will respond to escalated technical issues via telephone and CRM applications, working directly with dealers and field service engineers throughout the problem resolution process. Your responsibilities include resolving complex technical issues through research, data analysis, and advanced troubleshooting. You will collaborate with engineering, manufacturing, and quality teams to develop solutions, manage project schedules, and set team expectations. Additionally, you will document support cases, contribute to the knowledge base, and represent the “Voice of Service” for product improvement. You will also serve as the technical lead for field evaluation units, develop technical documentation, and create training content.
Key Responsibilities
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice
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United States of America
Location:
CAG01: CTD-Athens, GA 700 Olympic Drive, Athens, GA, 30601 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role
As a Product Services Engineer, you will provide technical support and investigate issues reported by the field. You will respond to escalated technical issues via telephone and CRM applications, working directly with dealers and field service engineers throughout the problem resolution process. Your responsibilities include resolving complex technical issues through research, data analysis, and advanced troubleshooting. You will collaborate with engineering, manufacturing, and quality teams to develop solutions, manage project schedules, and set team expectations. Additionally, you will document support cases, contribute to the knowledge base, and represent the “Voice of Service” for product improvement. You will also serve as the technical lead for field evaluation units, develop technical documentation, and create training content.
Key Responsibilities
- Customer-focused and team oriented.
- Understanding of electrical, mechanical, and refrigeration systems.
- Must be self-motivated, with a sense of urgency and efficiency and strong work ethic.
- Excellent interpersonal skills.
- Proficiency in both spoken and written English is required. Spanish as a second language is preferred.
- Ability to communicate high-level troubleshooting to remote technicians.
- Previous experience in support roles.
- Excellent interpersonal soft skills.
- Ability to work independently and as part of a team.
- Associate's Degree OR Completion of a Technical Trade School Program
- 3 years of experience in a Technical role
- Previous service experience in (automotive/heavy equipment/truck/refrigeration), or related field is preferred
- Proficiency in CRM applications (Salesforce) is preferred
- Creation of automated processes and workflows
- Understanding of battery electric vehicles
- Familiar with continuous process improvement methodology
- Experience writing and editing technical documentation
- Proficient with Microsoft Office applications
- Experience reading technical drawings and schematics
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice
Click on this link to read the Job Applicant's Privacy Notice
