Associate Director, Product Management, Residential and Light commercial segment - Replacement Components

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Carrier Global Corporation, a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

This Associate Director role resides within the Carrier Replacement Components (RC) business and is responsible for overall management of residential and light commercial (RLC) parts. The primary focus will be to innovate/think outside of the box to grow the RLC portion of the RC business. This role will lead acceleration of RLC sales growth by developing aftermarket parts strategies based on the HVAC units we provide our customers. Additional focus will be on profitability/growth on sales to existing distribution as well as new channels. This role will work closely with sales, aftermarket engineering, sourcing and planning to launch innovative aftermarket solutions meeting customer needs to support double digit growth.

The successful candidate will possess balanced knowledge of the technical aspects of the RLC products, business, and marketing. Foundational skills for this role include project management, public speaking, people leadership, and/or sales and general business management skills. Candidate should be motivated, a self-starter, and be comfortable working in a fast-paced environment in either Syracuse, NY, Charlotte, NC, Indianapolis, IN offices or remote if exceptionally qualified.

Key Responsibilities

• Define and manage execution of short and long-term parts strategy and operational direction for the RLC business segment within RC.
• Cross-functional collaboration with both Replacement Components staff and commercial product teams to ensure the critical/service parts are available at new product & key initiative introductions.
• Conduct in-depth data analysis to uncover new opportunities, collaborating with sales teams to translate insights into compelling customer value propositions and actionable sales strategies. Work collaboratively across the RC organization achieve business goals, including sales and product forecasts, pricing, gross margin analysis, and assisting with the execution of go-to-market strategy.
• Provide support and training to RC Sales team to support new, unique and different selling strategies to support the RLC parts business.
• Clearly articulates RC strategy and value propositions at public speaking events such as distributor, contractor, and sales meetings.
• Provide leadership and development to a team of direct reports for the continued growth of product management talent and talent pipeline creation.

Required Qualification:

• Bachelor’s degree
• 8 years of combined work experience in HVAC engineering and/or product management, product marketing and/or quality.
• 3 years of people leadership experience

Preferred Qualifications:

• Strong ability to lead, influence and develop diverse, cross-functional project teams to achieve high-performance levels in a dynamic, changing environment.
• Strong problem-solving skills to handle difficult/complex situations spanning across multiple sites, geographies, vendor, and customers.
• Ability to communicate and influence executive leadership.
• Previous experience in product management platform or aftermarket business.
• Passion for servicing customers. Ability to listen to customer needs and quickly act to solve their problems, provide quality solutions, and go above and beyond to exceed their expectations.
• Demonstrates for The Carrier Way: Passion for customers, Play to Win, Choose Speed, Achieve Results, Dare to Disrupt, Build Best Teams.
• Strong analytical skills with demonstrated ability to pull data from multiple sources and synthesis in both graphic and verbal format so that the target audience quickly understands.
• Proven ability to execute with speed and exhibit a bias for action mindset.
• Ability to communicate effectively in written and verbal format across a broad audience.
• Ability to think outside the box, innovate, take risks, and implement progressive sustainable solutions.
• Ability to work in a self-directed manner to identify needs of the organization and/or customer, articulate necessary proposals, and see projects through to completion.
• A clear understanding of basic marketing principles.
• Previous experience working with engineering and business/sales.
• Advanced level skills with Microsoft Office (Excel, Word, PowerPoint)

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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