What are the responsibilities and job description for the Digital Operations and Delivery Leader position at Carrier?
Country :
United States of America
Location :
CAF77 : CCS - CIB 13995 Pasteur Blvd , Palm Beach Gardens, FL, 33418 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role
Carrier’s Digital Sales and Serve (DSS) Center of Excellence (COE) team is enabling higher digital customer experience capabilities throughout the enterprise. Through centralized investment in technology, talent, and business transformation the team aims to solidify Carrier’s position as a leader in sales enablement, service, digital commerce and MarTech spaces.
This person will collaborate and work closely with the DSS COE product, engineering, and implementation teams to meet roadmap and new initiative commitments.
Carrier is a global leader in Heating, Ventilation, and Air Conditioning (HVAC), Refrigeration, and Fire & Security segments with an unmatched product and service portfolio. Carrier’s Digital Commerce, Channels, and Experience Center of Excellence team brings together exceptional talent to have unparalleled impact on the company’s direction.
Key Responsibilities :
- Lead and manage large-scale digital transformation projects for Carrier’s global business units, ensuring seamless integration and optimization of our core tech stack (Salesforce, ServiceMax, Adobe, Shopify, Zuora)
- Maintain commercial relationships with strategic platform vendors while also ensuring global adoption of strategic platforms and tech consolidation.
- Develop a global strategy and rollout out plan for enterprise solutions that enable teams to drive global business results.
- Manage multiple delivery PODs across the globe while leveraging Scrum and SAFe best practices.
- Work closely with the Digital leadership team to align eCommerce, MarTech, and SaaS selling strategies with Carrier’s global revenue and customer acquisition goals.
- Develop and present business cases that articulate the strategy, total cost of ownership (TCO) and return-on-investment, to acquire and incorporate cross-functional feedback and ultimately achieve executive approval.
- Work with Carrier leadership teams to create a compelling vision across people, process, and technology to drive departmental success with quarterly roadmaps / critical milestones to lead transformation through continuous improvement, and implementation of scalable process & technology.
- Stay current with industry trends and emerging technologies to inform Carrier’s global sales, service, marketing, and commerce strategies.
Key Skills :
Required Qualifications :
Preferred Qualifications :
Some of our competitive benefits package includes
Additional information
LI-Hybrid
RSRCAR
Carrier is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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