What are the responsibilities and job description for the HVAC Service Engineer, Remote East position at Carrier?
Country:
United States of AmericaLocation:
CAP06: CCS-Plymouth Mtg, PA 4110 Butler Pike, Plymouth Meeting, PA, 19462 USAHVAC Service Engineer, Remote
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
About This Role
Seasoned Service Engineering professional working independently. Develops specialized product knowledge, maintains effective communication and frequent contact with customers and field team members, performs complex diagnostic procedures, conducts analysis and interprets complex test information to help resolve design/system related issues. Communicates technical information and keeps customers and team members up-to-date on outstanding issues.
In this home office (remote) position, the ideal candidate will be close to a major airport.
Key Responsibilities:
- Maintains effective communication with customers and field team members to understand requirements for improvements.
- Maintains frequent customer contact which requires a high degree of tact and courtesy.
- Develops specialized product knowledge.
- Performs complex diagnostic procedures.
- Analyzes and interprets complex test information to resolve design/system related problems.
- Communicates technical information to technical and non-technical stakeholders.
- Ensures customers and field team members are kept informed on outstanding issues and recommends system enhancements, upgrades, or repairs.
Required Qualifications:
- High School/GED or Trade School.
- 5 years' experience in HVAC systems and equipment service.
- Ability to pass an MVR background check.
- Ability to travel up to 40% regionally
Preferred Qualifications:
- Commercial Applied HVAC equipment service experience.
- Familiarity with Salesforce and Service Max.
- Experience providing technical presentations and training.
- Strong written and verbal communication skills
- Conflict resolution, negotiation and problems solving skills in high pressure and challenging environments.
#LI-Remote
RSRCAR
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link to read the Job Applicant's Privacy Notice
