What are the responsibilities and job description for the Regional Operations Leader position at Carrier?
Country :
United States of America
Location :
CAN72 : SC CHARLOTTE 5900 Northwoods Business Pkwy, Charlotte, NC, 28269 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC and refrigeration. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role
This position is for a senior professional with deep knowledge and highly developed technical expertise in Commercial HVAC Operations, who monitors manufacturing operations by auditing quality related items and developing action plans regarding cell performance and productivity. Is well versed in multiple Operations disciplines and is responsible for significant improvements to Operations processes and systems. Must have demonstrated ability to lead change management process by influence with field teams.
Key Responsibilities :
Daily Execution :
Operational leadership, support, sustainability and experience as an SME professional
Support, coach and develop local leaders in Daily Management Board (DMB) process and sustainability
Lead Daily Management Board accountability meetings, inclusive of Action Card planning and development
SME for Scheduling and Optimization training, support and sustainability
SME for service agreement renewal training, support and sustainability
Primary field support liaison regarding Operational communication
Operational troubleshooting assist
Support labor forecast and accountability to business expectation
Lead and coach problem solving exercises
Voice of Field Operational activity
Lead EH&S support strategies through field support teams
Lead Change Management Process with field teams
Operational liaison to Regional leadership
Support Operational KPI, system and process enhancement
Validate and testing of Operational process enhancement
Technician Experience support and culture development in parallel with Business Operations leader
Keys to Success :
Culture -Team Pulse improvement
DMB Heat Map Improvement – task and adoption
Scheduling & Optimization (S&O) – task and adoption
Service Agreement Renewal Planning – renewal percentage v time
Digitally Connected Chillers execution to plan
External Focused Operational Priority Adoption and Improvement
Internal Focused Operational Priority Adoption and Improvement
EH&S TRIR Improvement
Technician Experience – net additions to plan
Leadership by :
People leadership skills and coaching experience
Lead by influence
Process improvement specialists
Forward, strategic and process driven
Lean process leadership
Change Leadership experience
HVAC / Mechanical Service industry experience
Long term strategic planning experience
Proactive and Bridge leadership
Emotional intelligence
Financial understanding
Required Qualifications :
Bachelor’s Degree with 5 years of commercial HVAC operations experience
Preferred Qualifications :
Advanced to expert knowledge obtained through advanced education, combined with experience
Substantial knowledge of Carrier organization, programs or systems to make enhancements within job area
Experience with S4 Hana and Salesforce highly desired
RSRCAR
Carrier is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice :
Click on this link to read the Job Applicant's Privacy Notice
