What are the responsibilities and job description for the HELP DESK SPECIALIST III position at Carroll Daniel Construction?
Since 1946, Carroll Daniel has been built on a strong foundation of integrity. We believe in doing the right thing and delivering on the promises we make – no exceptions. Our goal on every project is to earn a highly satisfied customer for life.
We are heavily invested in a forward-thinking work environment, where we apply advancements in technologies to old-fashion know how. We never settle for “how it’s always been done,” and embrace new ideas that yield better solutions for our clients. We believe by staying ahead of trends, our clients can be confident their location will serve their needs now and well into the future.
When working with Carroll Daniel, you will be treated like family. We train every employee, from hourly staff to company executives, to deliver the “Carroll Daniel Way” – a long-standing tradition carried forth by three generations of family leadership. It focuses on providing a superior customer experience – on every project, for every client, every time. When you work with Carroll Daniel you will feel important to us, because you are.
Position Summary
IT Help Desk Specialist III professional to join our team in Greenville, SC. This role will serve as an escalation point for advanced technical issues and will act as a mentor for our Level 1 Help Desk technician. The ideal candidate is an IT enthusiast with strong problem-solving abilities, excellent interpersonal skills, and a desire to collaborate with a close-knit IT team.
Position Responsibilities
IT Help Desk Specialist III Specific
EDUCATION & EXPERIENCE
Required
Carroll Daniel Engineering is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Carroll Daniel Engineering is a background screening, drug-free workplace.
We are heavily invested in a forward-thinking work environment, where we apply advancements in technologies to old-fashion know how. We never settle for “how it’s always been done,” and embrace new ideas that yield better solutions for our clients. We believe by staying ahead of trends, our clients can be confident their location will serve their needs now and well into the future.
When working with Carroll Daniel, you will be treated like family. We train every employee, from hourly staff to company executives, to deliver the “Carroll Daniel Way” – a long-standing tradition carried forth by three generations of family leadership. It focuses on providing a superior customer experience – on every project, for every client, every time. When you work with Carroll Daniel you will feel important to us, because you are.
Position Summary
IT Help Desk Specialist III professional to join our team in Greenville, SC. This role will serve as an escalation point for advanced technical issues and will act as a mentor for our Level 1 Help Desk technician. The ideal candidate is an IT enthusiast with strong problem-solving abilities, excellent interpersonal skills, and a desire to collaborate with a close-knit IT team.
Position Responsibilities
- Provide Tier 3 technical support and manage escalated help desk tickets.
- Manage the help desk ticketing system for the location, ensuring timely resolution of issues.
- Coordinate technical support with external vendors as needed.
- Support field technology on an occasional basis.
- Manage local office inventory of IT equipment.
- Perform new user setup, including device imaging and orientation.
- Provide Meeting Room AV Support.
- Participate in scheduled after-hours support rotations and system maintenance.
- Identify and coordinate security issues with the Security Administrator and IT Manager.
IT Help Desk Specialist III Specific
- Problem Solving
- Ability to prioritize tasks
- Flexible and Adaptable
- Customer Focus
- Troubleshooting
- Innovative/Solutions Oriented
- Professional written and verbal communication capabilities
- Accepts Supervision and Constructive Criticism
- The majority of work is in an office setting, with intermittent sitting, standing, and walking.
- Willingness to travel to site locations (2 in Greenville and 1 Warehouse located in Lavonia, Ga.) for maintenance and troubleshooting activities (if required).
EDUCATION & EXPERIENCE
Required
- Relevant industry certifications such as CompTIA A , Network , Security , Microsoft Certified: Azure Administrator Associate, or ITIL Foundation.
- Exposure to Active Directory (AD) and Networking .
- Experience handling user onboarding/offboarding in AD/Entra ID (Azure) .
- Knowledge of cloud-based services such as Microsoft 365, Azure, or AWS .
- Familiarity with service management best practices.
- Bachelor’s degree in Information Technology, Computer Science, or a related field or an Associate’s Degree with relevant work experience.
- Experience supporting an engineering company
- Knowledge of CAD environments
- Experience with IT security best practices , including endpoint protection and vulnerability management.
- Familiarity with PowerShell scripting and automation for system administration.
- Understanding of backup and disaster recovery procedures and solutions.
Carroll Daniel Engineering is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Carroll Daniel Engineering is a background screening, drug-free workplace.
