Dispatcher

PURPOSES SPECIFIC TO THE POSITION

To maintain a physical presence at the headquarters facilities during Cooperative office hours to enable response to service outages and system emergencies or other situations requiring dispatcher coordination.

RELATIONSHIPS

• Reports to: Dispatch Coordinator
• Directs - none
• Cooperates or coordinates with all persons both within and outside the cooperative, as deemed necessary to carry out the responsibilities of the position.

POSITION SPECIFICATIONS

• Requires ability and willingness to participate in the dispatch on-call rotation and work extended hours, weekends, and overtime as necessary.
• Requires the ability to maintain the highest degree of confidentiality with employee and member information.
• Requires the ability to communicate thoughts and ideas effectively both orally and in writing.
• Requires ability to work in a dynamic environment with the ability to schedule and prioritize complex situations.
• Requires ability to work in a constant state of alertness and focus to contribute toward the safety of employees and the public.
• Experience or job-relatedness is preferred.

RESPONSIBILITIES AND AUTHORITIES

• Must report in-office to corporate headquarters located in Berryville, AR.
• Requires ability to operate various technologies and systems.
• Requires ability to work in stressful situations and react appropriately to emergencies.
• Requires willingness to obtain and maintain a CPR Certification and learn other life-saving techniques.
• Requires willingness and ability to lift light and medium loads frequently and assist with heavy loads occasionally.
• Operates, monitors, updates, and responds to various computer-based systems, including outage, interactive voice management, two-way radio, automatic vehicle location, security, mapping/GIS, customer records, and other alarm systems.
• Answers telephone and contacts person "on-call" regarding outages or other personnel as required, regarding other emergencies that might arise during hours the cooperative office is closed.
• Cooperates, coordinates, and communicates with coworkers, departments within the cooperative, and other entities outside of the cooperative, including members and contractors, to ensure the proper flow of information and maintain a safe and professional workplace.
• Communicates effectively with emergency personnel outside of the cooperative.
• Requires the ability and willingness to create and maintain accurate records and reports.
• Performs all other duties of a dispatcher as needed and all other duties as assigned or required of the position.

We provide equal opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, or disability, in accordance with applicable federal and state laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.