What are the responsibilities and job description for the Collections Specialist position at Carroll Fuel?
Do you have a compassionate nature and a passion for delivering top-notch customer service? We're looking for someone who treats customers with care and empathy, actively listens, builds strong connections, and focuses on finding the right solutions. If this sounds like you, wed love to hear from yousimply apply today!
Carroll Motor Fuels is looking for a detail-oriented Collections Specialist to join our team. Ideal candidate will strike a balance between maintaining trustful relationships and ensuring timely payments. This position plays a crucial role in managing our accounts receivable from an existing client base and ensuring timely collection of outstanding invoices.
Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently while displaying a kind and compassionate business approach to our valued customers.
This position will be onsite at our Corporate Headquarters in Sparks, MD located off York Road with quick access to nearby Hunt Valley Towne Centre and I-83.
Best in Class Benefits:
- 401(k) with Company match
- Medical/Dental/Vision Insurance
- Aflac Insurance
- Paid PTO
- Casual Business Attire
- Employer Paid Life Insurance & Accidental Death and Dismemberment Insurance
- Pet Rx Perk for employees with fur babies
- Tuition Reimbursement for continuing Education
- Employee Referral Bonus Program
Responsibilities:
- Monitor the companys accounts receivables and identify overdue accounts.
- Contact customers with overdue accounts in a professional manner and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
- Identify issues attributing to account delinquency and discuss them with management.
- Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
- Resolve customer issues and complaints concerning billing.
- Submit regular reports on the status of unpaid accounts and any repayment progress.
Required Skills and Abilities:
- Knowledge of billing procedures and collection techniques.
- Familiarity with laws related to debt collection.
- Excellent verbal and written communication skills.
- Interpersonal and customer service skills.
- Time management skills with a proven ability to meet deadlines.
- Ability to prioritize tasks and to work independently.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- The ideal candidate for this position will have a minimum of 2 years of corporate collections experience including interaction with a large customer base.
- High School Diploma required.
- Associates/Bachelors Degree is a plus.
