HR Assistant / Customer Service Representative

Description

Join our growing HR team in Ottertail! As an HR Assistant / CSR, you will play a key role in supporting various HR functions, including recruitment, employee relations, benefits administration, and compliance. You will assist with day-to-day HR tasks, ensuring smooth HR processes while providing exceptional support to employees and management. 

Primary Responsibilities: 

• Assist with employee benefits, timekeeping, payroll, recruiting, and other HR-related items. 

• Assist with administrative tasks such as filing, data entry, and document organization. 

• Provide clerical support by entering, formatting, and printing information. 

• Assist with planning, execution, and documentation of special events, meetings, and trainings.  

• Maintain and schedule employee licensing, certifications, and exams.  

• Assist with management and distribution of clothing and PPE inventory.  

• Perform periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately. 

• Maintain the integrity and confidentiality of human resource files and records. 

• Maintain accurate and up-to-date human resource files, records, and documentation. 

• Maintain quality service by following organization standards. 

• Perform other duties as assigned by HR Director. 

Secondary Responsibilities: 

• Answer inbound phone calls in a professional and courteous manner. 

• Gather and record customer information for tree care estimate requests. 

• Provide general information about services offered, pricing, and timelines. 

• Address customer questions, concerns, or complaints. 

• Maintain accurate records of all customer interactions in the arborist system. 

• Maintain a positive, empathetic, and professional attitude toward customers. 

• Respond promptly to customer inquiries and complaints. 

• Communicate with customers through various channels. 

• Process orders, forms, and requests. 

• Keep records of customer interactions, transactions, comments, and complaints. 

• Provide accurate, valid, and complete information by using the right methods/tools. 

• Identify and assess customers’ needs to achieve satisfaction. 

• Build sustainable relationships and trust with customer accounts through open and interactive communication. 

• Perform other duties as assigned. 

Required Skills/Abilities:  

• Excellent verbal and written communication skills.  

• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with professionalism. 

• Excellent organizational skills. 

• Ability to stay calm when employees or customers are stressed or upset. 

• Dedication to employee and customer satisfaction. 

• Meticulous attention to detail. 

• Ability to multi-task, prioritize, and manage time effectively. 

• Proficient with Microsoft Office Suite or related software. 

• Proficient with or the ability to quickly learn the human resource information system (HRIS), and similar computer applications.   

Experience: 

• Prior human resource experience or related office experience (preferred). 

• Prior CSR experience or related office experience (preferred). 

Physical Requirements:  

• Prolonged periods of sitting at a desk and working on a computer. 

• Must be able to lift up to 15 pounds at times.   

Who we are: 

At Carr’s Tree Service, our mission is to provide safe and reliable tree services to our utility, residential, and government clients by combining teamwork, professional arboricultural practices, and an excellent customer experience at competitive prices. Carr’s Tree Service strives to be the premier tree service company in the upper Midwest with unmatched values and ethics. 

Our Values: 

• Honesty and Integrity 

• Safety 

• Customer Service 

• Reliability 

• Hard Work 

• Respect and Dignity 

Pillars of CTS: 

• Trust 

• Attitude 

• Safety 

• Communication 

Employee Benefits: 

• Competitive Wages Based on Experience 

• Bonus Opportunities 

• Medical Insurance 

• Dental Insurance 

• Vision Insurance 

• 401K Company Match 

• Short-Term & Long-Term Disability 

• Life Insurance & ADD 

• Paid Time Off (PTO) 

• Health Saving Account Company Match 

Carr’s Tree Service provides equal employment opportunity to all individuals regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated.  

Qualifications

Salary : $20 - $25