Salesforce Intern

Be Essential At Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

About The Role

We are seeking an enthusiastic intern to work on the CRM team as a Salesforce Intern. This role allows you to work with a fast paced Agile dynamic team and learn the latest technology (Sales/Service cloud) while also collaborating with stakeholders from Sales, Billing, Operations, Client Support etc.

Responsibilities Include

• Partnering with CRM Admin Manager to manage level 1 production support queues
• Analyze defect and enhancement trends weekly
• Prepare Salesforce reports and dashboards as needed
• Provide key status reports, communication updates to leadership on defect resolution progress and platform improvements
• Additionally work with Engineering manager for backlog grooming and sprint readiness (Agile methodologies)
  
  

About YOU

• Basic understanding of CRM systems with an interest to gain hands on knowledge about Salesforce.
• Ability to thrive in a fast-paced, Agile environment
• Good customer service skills
• Strong analytical and problem solving skills.
  
  

Preferred

• Working towards a bachelors or masters in any Technology field.(computer science, Management information systems etc.)
• Any prior CRM or ERP experience is a huge plus.
  
  

About Our Internship Program

Our program is your chance to dive into meaningful projects that directly shape Cars Commerce’s success. As an intern, you’ll collaborate with talented, cross-functional teams, tackling real-world challenges and gaining invaluable industry skills. With a strong focus on mentorship, growth, and professional development, you'll receive regular feedback, personalized training, and exclusive networking opportunities. Whether you’re honing your technical expertise or expanding your business acumen, this is the perfect opportunity to make a real impact while kickstarting your career in a fast-paced, innovative environment. Join us and accelerate your future!

Program Details & Benefits

• Program Duration: June 9th - August 15th
• Pay Rate: $17.50/hour
• Hours: Full-time, 40 hours/week
• Location: Hybrid (Work remote and work from the office 1-2 days out of the week)
• Equipment: Company issued laptop provided
  
  

Benefits: Gain hands-on experience at a cutting-edge, publicly traded tech company, where you'll contribute to impactful projects that drive real change. Build valuable connections with colleagues across all levels of the organization and fellow interns, all while shaping your future career in the tech industry! Learn more about our program here!

Salary Range

$29,800.00-35,000.00

Our Comprehensive Benefits Package Includes

• Medical, Dental & Vision Healthcare Plans
• New Hire Stipend for Home Office Set-Up
• Generous PTO
• Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
  
  

Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Applicants: Click here to review our California Privacy Policy for Applicants. For current employees, please click here to review our California Privacy Policy for Employees.