What are the responsibilities and job description for the Junior Service Writer position at CARSS?
Full Job Description
Extremly busy shop in the Northwest Burbs looking to find the right person to assist in writing service contracts. This position needs to be filled right away and won't last! This candidate must have an outgoing personality and be motivated.
Experience in writing service is required at an Automotive Service Facility.
Pay starts at $90,000 a year with the opportunity for bonuses
Responsibilities:
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus
- Greet customer in a timely, friendly manner, let customers who are waiting in line know that they will be helped soon
- Schedule appointments
- Communicate with service customers to determine the nature of the mechanical problem
- Obtain customer and vehicle data
- If additional work is needed, explain the details to the customer, including the additional cost and time consideration
- Handle telephone inquiries regarding work in process and appointments, and return phone messages promptly
- Follow-up progress of each repair order during the day
- Be responsible for quality control to ensure that work is completed as requested and to reduce comebacks
- Interpret warranty information and policies to customers
- Identify ROs that require special handling such as rush, customer waiting, special problem
- Be up-to-date on technical and performance information
Job Requirements:
- Service Writer experience
- High School Diploma or higher, automotive training a plus
- Spanish speaking a plus
- Stable career with previous employers
- Valid driver's license
For a confidential interview, please email your resume.
We are an equal opportunity employer and a drug free work place. All qualified applicants should apply now!
Job Type: Full-time
Benefits:
- No evenings
- No weekends
- Partial paid Health insurance
- Paid time off
Work Location: One location
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
- No nights
Work Days:
- Monday to Friday
- No weekends
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $80,000 - $90,000
