Customer Accounts Representative-Sales

Overview
We are seeking a dedicated and enthusiastic Customer Service Account Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary focus will be to build strong relationships with customers, ensuring their needs are met and their inquiries are resolved efficiently. If you have a passion for customer service and sales, we want to hear from you!

Responsibilities

• Serve as the primary contact for customer inquiries, providing timely and accurate information.
• Assist customers with account management, including updates, billing questions, and service changes.
• Identify customer needs and recommend appropriate products or services to enhance their experience.
• Resolve customer complaints and issues effectively while maintaining a positive attitude.
• Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
• Maintain detailed records of customer interactions and transactions in the system.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Stay informed about product offerings, promotions, and industry trends to provide knowledgeable support.

Qualifications

• 2-4 years of experience in a customer-facing account management or customer service role, within a high-volume, fast-paced manufacturing environment (B2B preferred).
• Proven experience in a customer service role; experience in sales is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Proficiency in using computer systems and software for data entry and account management - Microsoft Office (Excel, Word, Outlook, and PowerPoint).
• ERP experience: SAP is a plus
• Bachelor’s degree in business management; preferred
• or customer service role, within a high-volume, fast-paced manufacturing environment (B2B preferred).
• A positive attitude with a willingness to learn and grow within the company.

Join us in delivering outstanding service to our customers while developing your career in a supportive environment!

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• a customer account management or customer service role?: 2 years (Preferred)

Ability to Commute:

• East Longmeadow, MA 01028 (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $50,000 - $65,000