What are the responsibilities and job description for the CSR - Customer Service Representative position at Carter and Company Insurance Agency?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. You will handle inquiries, resolve issues, and ensure a positive experience for all clients. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to work effectively in a fast-paced environment.
Responsibilities
- Provide outstanding customer support through various channels including phone, email, and chat.
- Assist customers with inquiries regarding products and services, ensuring their needs are met promptly.
- Handle cash transactions accurately and efficiently
- Utilize phone etiquette to communicate effectively with customers and maintain professionalism at all times.
- Perform data entry tasks to update customer information and track interactions in our systems.
- Conduct outbound calling to follow up on customer inquiries or promote new services as needed.
- Collaborate with team members to identify areas for improvement in service delivery.
- Maintain knowledge of company products and services to provide accurate information to customers.
Qualifications
- Previous experience in customer service or a related field is preferred.
- Excellent phone etiquette and communication skills, both verbal and written.
- Proficient in data entry with the ability to manage multiple tasks simultaneously.
- Experience in sales or outbound calling is a plus but not required.
- Ability to work independently as well as part of a team in an office environment.
- Have a state-issued property and casualty insurance license or be prepared to obtain one
If you are passionate about delivering exceptional customer service and thrive in a dynamic setting, we encourage you to apply for this exciting opportunity!
Job Type: Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 30 per week
Shift:
- Day shift
Ability to Relocate:
- Floyd, VA 24091: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $15