What are the responsibilities and job description for the Community Manager position at Carter-Haston?
Description
Employment Philosophy
Carter-Haston places the highest emphasis on our culture of taking care of people. Our culture begins with a commitment to care for each other and is the foundation for developing positive relationships. We believe our success has been built upon our responsiveness to these relationships and our ability to act upon them with integrity. To help guide us towards this goal, all members of Carter-Haston team follow a management approach rooted in the core principles of the 5 Basics and 5 Ps, ensuring excellence in property management.
The 5 Basics
Community Appearance
Intentional Presentation
Exceptional Homes
Prompt Attention
Resident Satisfaction
The 5 Ps
Personality
Purpose
Passion
Preparation
Participation
Carter-Haston is an Equal Opportunity Employer and a Drug Free Workplace and complies with ADA regulations as applicable.
Responsibilities
Responsible for managing the day-to-day operations of your assigned community, maintaining financial and operating goals for the community, and supervising property staff
Strategically plan, develop, and submit the property budget for approval
Manage performance of onsite team members by ensuring adherence to company policies, training and motivating team members to achieve personal and community goals, and lead by example through upholding the company's culture and values
Responsible for interviewing, hiring, training, and onboarding new team members
Meet targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, preparing and reviewing monthly financial status reports
Approval of daily transactions and tasks related to the financial operation of the community, resident files, accounting records by collecting and posting rent, fees, delinquencies collections, other payments, and enforces the lease to maximize revenue
Manage financial performance of the community and adhere to parameters set in the annual budget
Collect and post rent payments to resident accounts; manages delinquency
Analyze economic and marketing trends within the industry to develop marketing strategies for the community
Participate and document property inspections (grounds, common areas, parking lots, move ins / outs, make-readies, annual inspections, etc.)
Deliver consistent excellent customer service that yields guest satisfaction through positive ratings and community reviews
Promote resident satisfaction and retention by following established industry standards and company policies
Spearhead social media campaigns in collaboration with the marketing team
Requirements
One to three years of Multi-family Property Management experience
Proficiency with industry software systems such as Yardi, OneSite, Yieldstar, Knock CRM, the NAA lease agreement, and revenue management systems
Strong leadership and team management skills
Exceptional oral and written communication skills
Proficient in Microsoft Office Suite (Word / Excel / OneDrive)
Familiarity with generally accepted financial principles; annual budget preparation and maintenance experience preferred
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