What are the responsibilities and job description for the Front Desk Agent South Coast Winery Resort and Spa position at Carter Hospitality Group?
Benefits:
- 401(k)
- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
- Competitive salary
South Coast Winery Resort & Spa is seeking an experience customer service candidate to join our Front Office team.
Some Essential duties include:
- Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
- Greet guests by name
- Ensure that all guest feel welcomed to the property
- Register guests and assign rooms
- Conduct check-out processes
- Ensure guest satisfaction by responding to guest inquiries with accurate information and positive attitude.
- Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
- Respond to phone calls, and retrieve guest mail, faxes and packages.
- Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
- Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
- Provide constant and consistent communication with other departments and supervisor and managers in order to ensure guest satisfaction.
- Handle cash, credit card, and other financial transactions.
- Post charges such as room, food, liquor or telephone to ledger.
- Compute or adjust bill, collect payment, and make changes for guest.
- Other duties as assigned.
Salary : $17
