Customer Service Specialist - CMA's Rocky Mount Toyota

We are seeking a friendly and professional Customer Service Specialist to join our team at CMA's Rocky Mount Toyota. This role is essential in providing an outstanding first impression and ensuring a welcoming and comfortable experience for our customers. If you have a warm personality, enjoy assisting others, and take pride in maintaining a professional environment, we encourage you to apply.

As a Customer Service Specialist at CMA's Rocky Mount Toyota, you will:

• Greet customers with a friendly and professional demeanor upon arrival.
• Offer coffee, water, and assistance to customers while they wait.
• Maintain a clean and organized showroom to ensure a comfortable atmosphere.
• Assist with answering phones when needed, directing calls to the appropriate department.
• Provide exceptional customer service, embodying the welcoming and polished image of Toyota
• Uphold a professional dress code and appearance at all times.
• Assist dealership staff with additional customer service-related tasks as needed.

Benefits

• Employee Stock Ownership Plan (ESOP)
• Competitive insurance benefits including medical, dental, vision, employer paid life insurance, short-term disability, long-term disability, and employee assistance program
• 401k plan with company matching
• Paid Time Off and Holiday pay
• Associate discounts on vehicle purchases, parts, and service
• Paid maternity leave after one year of employment
• Closed on Sunday

Qualifications:

• Excellent communication and interpersonal skills.
• A customer-focused mindset with a friendly and approachable attitude.
• Professional appearance and demeanor.
• Ability to multitask and work efficiently in a fast-paced environment.
• Previous experience in customer service, hospitality, or a related field is a plus.

Education and/or Experience

• High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience.
• Basic computer proficiency for using customer management software and completing digital paperwork.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Strong interpersonal and communication skills to engage with customers effectively.

Certificates, Licenses, Registrations

• Valid Driver's License

Physical Demands

• Sitting for periods while handling contracts, completing paperwork, or working on a computer.
• Frequently walking throughout the dealership and lot to check inventory, or meet customers.
• Standing for extended periods while assisting customers or participating in sales events.

Work Environment

• Working in a bright, clean, and professional showroom where vehicles are displayed.
• Schedule can vary based on dealership hours and sales events. Schedule often includes evenings, weekends, and holidays, as these are peak times for car shopping.
• Typical dealership sounds include conversations, phones ringing, and occasional vehicle noise from test drives or nearby service departments.