Service Advisor Coordinator

Job Title: Service Department Coordinator

Overview: We are seeking an energetic and detail-oriented Service Department Coordinator to join our team at CMA Williamsburg Ford—a company renowned for its excellence, innovation, and commitment to both our customers and our employees. In this pivotal role, you will support our service advisors by ensuring that every guest receives outstanding service from the moment they arrive until after their visit. If you are a proactive team player with a passion for customer service and administrative excellence, we want to hear from you!

Why Join CMA Williamsburg Ford? At CMA Williamsburg Ford, we pride ourselves on being a leader in the automotive industry with a culture built on integrity, innovation, and employee development. Here’s what sets us apart:

• Industry Excellence: Recognized for our commitment to quality and customer satisfaction, CMA Williamsburg Ford is synonymous with top-tier service and operational excellence.
• Growth & Development: We invest in our team through ongoing training, career advancement opportunities, and supportive leadership.
• Innovative Environment: Embracing cutting-edge technology and best practices, we empower our employees to drive change and deliver outstanding results.
• Community & Culture: At CMA Williamsburg Ford, you’ll be part of a collaborative team that values every member, fosters a positive work environment, and actively engages with our local communities.
• Employee Ownership: Benefit from our Employee Stock Ownership Program (ESOP), which rewards your hard work by offering you an ownership stake in the company, aligning your success with our growth.
• Competitive Benefits: Enjoy a competitive compensation package, comprehensive benefits, and a work-life balance that truly supports you.

What We Offer:

• A dynamic work environment where your contributions make a real difference
• Opportunities for professional growth and career advancement
• Competitive compensation and a robust benefits package

If you’re ready to help elevate our guest experience and support our dedicated team at a company that truly cares about its people and community, apply today to join CMA Williamsburg Ford as our Service Department Coordinator!

Key Responsibilities:

• Guest Reception: Answer incoming calls and assist guests as they check in and out of our service department.
• Customer Follow-Up: Conduct follow-up communications to ensure every guest’s experience meets our high standards.
• Administrative Support: Manage a variety of administrative tasks including scheduling, data entry, and record keeping so the department runs smoothly.
• Team Assistance: Provide vital support to service advisors by coordinating daily operations and addressing ad hoc needs.
• Problem Resolution: Help identify and resolve issues that may impact guest satisfaction or departmental efficiency.

Carters Myers Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.”

Qualifications:

• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• A friendly, professional demeanor with a commitment to exceptional customer service
• Previous experience in administrative roles or customer service is a plus
• Ability to work collaboratively in a fast-paced environment
• Valid driver's license and a good driving record