What are the responsibilities and job description for the Scheduling Coordinator position at Carter Orthodontics?
Practice Location: Rainsville and Scottsboro, Alabama
Travel Requirements: Minimal between offices
Practice Hours: Monday - Thursday (8:00 AM – 5:00 PM), Friday (8:00 AM – 1:00 PM)
Job Title: Scheduling Coordinator
Reports To: Office Manager
Status: Full-Time (32-36 hours/week)
About Carter Orthodontics
We at Carter Orthodontics are pleased to say we are HIRING! We are looking for an individual who is ready to help us create beautiful and long-lasting smiles by helping make orthodontics feasible for our patients. We are a Practice that strives to create a happy work-life balance and are dedicated to investing in our employees. We are looking for the perfect person who is willing to dive in and learn as much as possible! We want an individual who will love our patients just as much as we do! Do you have what it takes to be a team player at Carter Orthodontics & go above and beyond?
Practice Mission Statement
Our mission is two-fold: 1) to provide the very best orthodontic care possible to our patients while making their overall experience enjoyable and fun, and 2) to give patients a life-changing self-confidence with limitless possibilities.
DESIRED CHARACTERISTICS
· Creative Problem-Solving
· Respectful
· Self-Motivated & Driven
· Honest
· Dependable
· Independent
BRIEF DESCRIPTION
To work effectively and diligently providing the best customer service experience within Carter Orthodontics for all patients. This individual must maintain the scheduling integrity of the practice by following the below job description.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
· Individuals must be very well versed in phone etiquette.
· Check-in, Schedule, Dismiss and reschedule patients in a timely manner.
· Set your team up for success by making sure patients are ready for treatment.
· Verify all New Patient paperwork is complete and entered for each patient.
· Obtain any updated insurance information.
· Maintain the privacy of all patients.
· Confirm appointments.
· Actively work to make certain the schedule is optimized for a productive workday.
· Collect payments as needed for Treatment virtually and in person.
· Confidence in utilizing our practice management systems (Dolphin and Weave).
· Communicate all financial and insurance updates with the team as needed.
· Answer questions as needed to maximize customer satisfaction.
· Perform other administrative tasks as needed.
QUALIFICATIONS
· High School Diploma
· Preferable at least 2-year experience in a similar customer service role in the dental field.
· Previous orthodontics experience preferred.
· Positive Attitude!
Job Type: Full-time
Salary $13.00 - $17.00 per hour
Benefits:
. Employee discount
. Paid time off
. Orthodontic Treatment
. 401K
Schedule:
. Monday to Friday
Experience:
. Customer service: 1 year (Preferred)
. Computer skills: 1 year (Preferred)
Work Locations: Multiple Locations
Job Type: Full-time
Pay: $13.00 - $17.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
Salary : $13 - $17