What are the responsibilities and job description for the Client Engagement Manager - Costa Mesa position at Cartier?
At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.
Client Engagement Manager | Cartier Costa Mesa
Role Overview
Cartier North America is seeking a Client Engagement Manager who will be responsible for developing and implementing Client Engagement strategies to increase client loyalty and overall ROI. The Client Engagement Manager will work closely with the Boutique Director to oversee service at all levels, managing and developing the Client Experience Coordinators, to enhance the overall client experience at the Costa Mesa boutique. The ideal candidate will play a key role in sharing Cartier values and spirit, to motivate the boutique team in their respective roles.
Responsibilities
Team Development and Management
- Partner with Client Experience Manager to lead strategic clienteling activities including implementation of new technology-based tools.
- Collaborate with the Management team and staff to align and execute gifting strategy
- Partner with Sales Experience Managers and Boutique Director to drive clienteling initiatives.
- Regularly conduct team meetings, ensuring that stakeholders are aware of the tasks, targets, clients services best practices to develop high potential and prospective clients.
- Actively develop and maintain talent pipeline
- Partner with the Boutique Director to identify training needs and coaching opportunities for Client Experience Coordinators ( CEC )
- Lead the performance management process through regularly scheduled individual monthly touch bases with CEC. Assess potential and propose development opportunities in partnership with boutique management, HR and Career Committees
- Perform administrative and HR tasks including but not limited to scheduling, payroll and overtime management
- Continuously promote a positive and united work environment amongst all staff by maintaining a regular presence on the sales floor
- Develop a strong understanding of the relevant marketplace and client demographic.
- Collaborate with High Jewelry team to effectively communicate key messages, business opportunities and needs.
- In partnership with Boutique Director, to develop and implement strategies to engage clients, driving ROI and boutique metrics.
- Provide monthly insights on client brand segmentation movements and trends, focusing and developing local strategies for each targeted client segment
Operational support
Be a Maison Ambassador
Qualifications
Education
Required experience
Technical skills or knowledge
Personal skills
We Offer – United States
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and (k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Expected Salary Range : $, – ,
Salary will be determined based on relevant skills and experience.
