What are the responsibilities and job description for the Wayfinding Ambassador (Long-Term Temporary Assignment) - Wynn position at Cartier?
Job mission
The Wayfinding Ambassador plays a crucial role in ensuring a smooth transition for clients navigating from the boutique construction site to the new temporary boutique location. This role is vital in delivering exceptional service by providing clear guidance, building rapport with clients, and supporting them through an elevated and seamless experience.
Main accountabilities / objective of the position
Key Responsibilities
1. Assist Clients in Wayfinding
- Guide clients from boutique construction site to the new temporary boutique location, which may involve walking and engaging in conversation with the clients for 7–10 minutes
- Provide clear and accurate directions, ensuring clients feel confident navigating the resort to the temporary boutique
- Address client inquiries about the company or product history and represent the brand with professionalism
2. Deliver Outstanding Client Service
3. Technology Utilization and Learning
Demonstrate a willingness to learn and adapt to new tools and processes to improve efficiency.
4. Operational Excellence
Qualifications
Technical Skills / abilities :
Must be available to work retail hours including weekends
Strong computer skills, with proficiency in Microsoft software
Proficient with technology and capable of quickly learning new systems
Has a strong service-oriented mindset
Additional language skills (Mandarin, Spanish, Portuguese, Russian, and Arabic) are a plus
Personal Skills :
Is flexible, adaptable, and has a strong moral compass
Maintains a strong sense of aesthetics and has a natural curiosity for the luxury and hospitality industries, high jewelry, and art
Displays strong self-awareness and discernment
Has excellent interpersonal and communication skills and can adapt well to various personalities
Has strong situational and emotional intelligence
Exudes positivity, openness, empathy, self-confidence, and determination
Ability to project an approachable and professional image in personal appearance, manner, and demeanor
This role directly contributes to the company’s mission of delivering exceptional client experiences, ensuring the transition to new spaces is seamless and positive. By embodying the company’s values and upholding its reputation, the Wayfinding Ambassador plays a vital role in fostering client trust and satisfaction
