What are the responsibilities and job description for the Network Operations Specialist position at Carvana?
Position Overview :
This intermediate level position provides network operations support including on road escalation incidents for Carvana-employed auto haulers delivering cars to customers nationwide. This position is not eligible for visa sponsorship.
What you'll be doing :
- Assist in resolving real-time on road incidents moving across the Logistics Network by providing real-time incident management and support to all drivers.
- Serve as the first point of contact for Carvana-employed Vehicle Transporters and Advocates.
- Provide real-time support to Logistics field teams while maintaining route integrity and service levels.
- Minimize postponed deliveries through root cause analysis and continuous monitoring of exceptions.
- Use multiple internal systems to gather data and troubleshoot issues that may arise during transit.
- Locate and select vendors to drive excellent service while mitigating risks and downtime.
- Maximize outbound capacity to increase on-time delivery and reduce transit times.
- Collaborate with Vehicle Transporters, Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to minimize network disruptions.
- Leverage strong analytical and Google Sheet skills to help organize data.
- Perform administrative duties including accurately documenting real-time incidents while effectively communicating incident status and resolution plan to Logistics Field Leadership.
What the job requires :
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
