What are the responsibilities and job description for the Systems Administrator, Systems Support position at Carvana?
About Carvana
If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...
About The Team And Position
We need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges and juggle many assignments at once.
In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.
What You’ll Be Doing
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...
- Search and browse our inventory of over 20,000 vehicles that we own and certify.
- Narrow down search results using highly intelligent filtering tools/components.
- View vehicle details, Carfax reports, and 360 rotating studio images for every vehicle.
- Secure financing in minutes using Carvana’s in-house service or their own bank.
- Interact with GUI components to easily customize loan length, down payment, and monthly payment.
- Generate, upload, and eSign all documents online (no ink necessary).
- Schedule front door delivery or pick up at one of our vending machines.
- Trade-in their existing vehicle or just sell it to Carvana (no purchase necessary).
About The Team And Position
We need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges and juggle many assignments at once.
In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.
What You’ll Be Doing
- Providing Tier 3 technical support, including troubleshooting and professional communication.
- Demonstrate expertise in Tier 1/Tier 2 responsibilities (triaging tickets, basic support) in order to support those teams.
- Acting as a point of escalation and coach for our Tier 1/Tier 2 teams, analyze ticket data for improvement opportunities, and serve as a business partner to other departments and initiatives.
- Installing, configuring, and maintaining Windows Server operating systems to include routine maintenance, patching, updates, performance monitoring and troubleshooting server-related issues.
- Managing Active Directory; including user accounts, groups, OUs, permissions and implementing and maintaining role-based access controls (RBAC).
- Developing and applying Group Policy Objects (GPOs) to enforce security policies and configurations.
- Utilizing PowerShell for automation and scripting tasks.
- Developing and implementing patch management strategies to ensure system security and stability.
- Assisting with the administration and management of SaaS applications and demonstrating a working knowledge of basic networking concepts.
- Staying current with emerging technologies and best practices, and document solutions for team sharing.
- Participating in after-hours on-call support rotation and TS maintenance windows for system upgrades and patching.
- Working with vendors to resolve issues (onsite or phone) and performing Systems Administration tasks in various platforms (e.g., Active Directory, Zoom, Amazon Connect).
- Creating and implementing new policies and procedures for software and hardware changes following published ITIL practices.
- Partnering with Team Leads and Managers on training and policy and procedure implementation.
- Engaging in continual service improvement processes so we remain efficient and effective as a team and organization.
- Other duties as assigned. Here at Carvana we have a tenant of 'No Sidelines', meaning there is no concept of 'not my job'.
- High School diploma or equivalent with some continuing education and/or certifications in IT systems.
- 5-6 years of experience in IT systems, at least 1 administration focused on Windows Server environments.
- Intermediate knowledge of Active Directory, Group Policy, DHCP, DNS, and PowerShell.
- Solid understanding of Windows Server management and patching, and basic networking concepts.
- Familiarity with major Cloud Providers and SaaS administration.
- Experience with Microsoft operating systems and office applications; plus if you are experienced with Google Workspace, Okta, Slack, Confluence, and Jira.
- Ability to blend creativity, problem-solving, and technical skills to support end-users.
- Must possess excellent customer service skills (in-person and virtual).
- Strong communication skills for remote user support and troubleshooting.
- High learning agility and ability to thrive in a fast-paced work environment.
- Dynamic troubleshooting skills and ability to handle ambiguous situations.
- Willingness to take on new projects and learn new technologies.
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skillset and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
- A seat in one of the fastest-growing companies in the country.
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak, and understand English.
- Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
- Must be able to carry and transport up to 70 pounds up to 20 feet.
- Requires excellent visual acuity and manual dexterity.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
