What are the responsibilities and job description for the Help Desk Support Specialist Lvl 2 position at Carvil's Professional Service, INC?
Job Summary
We are seeking a dedicated and skilled Help Desk Support Technician to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to end-users, ensuring efficient resolution of issues related to IT infrastructure, software, and hardware. This role requires strong analytical skills and the ability to troubleshoot various operating systems, including Linux.
Duties
- Respond promptly to help desk requests via phone, email, or ticketing systems such as Remedy and Jira.
- Diagnose and resolve technical issues related to computer hardware, software applications, and network connectivity.
- Provide support for IT infrastructure components including Meraki devices and other networking equipment.
- Analyze user problems and provide effective solutions in a timely manner.
- Document all interactions and resolutions in the help desk system for future reference.
- Collaborate with other IT team members to escalate complex issues as needed.
- Maintain knowledge of current technologies and best practices in software troubleshooting and IT support.
Experience
- Proven experience in a help desk or technical support role is preferred.
- Familiarity with operating systems (Windows, macOS, Linux) is essential.
- Experience with IT infrastructure components and troubleshooting techniques is highly desirable.
- Strong understanding of computer hardware components and their functionality.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work well under pressure while managing multiple tasks effectively.
If you are passionate about technology and enjoy helping others solve their IT challenges, we encourage you to apply for this exciting opportunity as a Help Desk Support Technician.
Job Types: Full-time, Part-time, Contract
Pay: $30.00 - $35.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
Experience:
- Desktop support: 3 years (Required)
Work Location: On the road
Salary : $30 - $35
