What are the responsibilities and job description for the Help Desk Analyst position at IDC?
Ability to research and resolve issues.
Capable of working in a fast-paced environment Excellent verbal communication skills and the ability to explain technical information in layman’s terms.
Well organized with the ability to work under pressure and meet tight deadlines.
Excellent understanding of intra-department functions and operations Ability to perform repeated bending, standing and reaching.
Ability to provide white glove support for Executives.
Provide iPhone support.
IT Troubleshooting Skills
Experience supporting iOS and Windows.
Experience Troubleshooting Outlook, Printers, Hardware, VPN, applications.
Requires IT degree or relevant certifications.
Researching questions using available information resources
Job Types: Full-time, Contract
Schedule:
- Monday to Friday
Experience:
- technical support: 4 years (Required)
- White Glove/VIP Support: 2 years (Required)
Ability to Commute:
- Enon, OH (Required)
Work Location: In person
