What are the responsibilities and job description for the Help Desk Technician Senior position at Compunnel Inc.?
About Us:
Compunnel Inc. is a leading provider of innovative IT solutions and services. We are committed to delivering exceptional customer experiences and driving business growth through cutting-edge technology.
Job Description:
The Help Desk Technician Senior will be responsible for providing advanced technical support to customers, including troubleshooting and resolving complex technical issues, as well as documenting daily assignments and inventory updates.
Responsibilities:
- Provide technical support via phone, email, or in-person
- Troubleshoot and resolve hardware, software, and network issues
- Collaborate with vendors or third-party support to resolve technical hardware or software issues
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 3 years of experience in a help desk or technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
