What are the responsibilities and job description for the Guest Service Attendant position at Casa Bonita Denver?

Guest Service Attendant

Casa Bonita Overview

For 50 years, Casa Bonita has been synonymous with families, fanfare and fun. Restored to its former glory in 2023, Casa transport guests back to a childlike oasis that is both magical and mysterious, with an unforgettable dining and entertainment experience that includes live music, shows, games and memories that will last a lifetime. Our team members have a shared passion for being a part of the Casa legacy and are eager to work together to define this exciting new chapter in our history.

Position Overview :

The Guest Service Attendant plays a crucial role in facilitating the smooth flow of guests through Casa Bonita's queue line, seating area, and initial guest experience. Under the supervision of the Guest Service Lead and MOD (Manager on Duty), the Guest Service Attendant ensures guests experience a seamless transition from the food line to their tables in a fast-paced, high-volume environment.

Responsibilities :

Welcoming and interacting with all guests to help create a magical experience.
Checks out with direct supervisor and finishes any tasks requested.
May be asked to do other tasks as needed.
Assigns guest to their designated table based on reservation system.
Performs all job-related functions in a cordial, friendly manner that is committed to exceeding guest and team member expectations.
Ensure all guest service standards are met.
Aides in answering questions for the guest throughout their experience.
Escorts guests to their designated tables in the building.
Keeps in constant communication with the Guest Service Lead and Supervisors with regards to guest complaints.
Assists in any department or any role where needed, including side work and cleaning up at end of shift.
Completes all side work for Guest Service Team.
Greets guest at coat check (seasonal)
Retrieve guest items and ensures items are properly tagged and in an organized manner.
Receive lost and found items and retrieves for guest as needed.
Update table status according to table management system
Coordinate with the table service team to buss tables as needed.

Requirements :

Preferred candidates have a minimum of one year of host or guest service.

Must be 18 years and older.

Strong interpersonal and communication skills.

Able to work effectively independently or as part of a team.

Able to multitask.

Speed, accuracy, and efficiency are required along with the ability to work well under pressure.

Must be flexible to work a variety of shifts including days, late nights, weekends, holidays, and special events.

All scheduled work weeks include a minimum of one weekend shift.

Will work in highly populated spaces with guests who have been waiting in line a long time.

Ability to work in a loud, distracting environment with flashing lights, ongoing shows, and large numbers of guests constantly moving around you.

PTO blackout period from Thanksgiving week to January. The facility will be closed on Thanksgiving and Christmas days for team members to spend time with family and / or loved ones.

Bilingual in Spanish encouraged.

Physical & Environmental Demands :

Able to stand for long periods of time and walk often at a brisk pace.

Able to walk up inclines and stairs and down declines and stairs multiple times during a shift.

Capable of sitting, stooping, bending, reaching during the entirety of any given shift.

Able to work and perform job tasks in small spaces.

Possesses fine motor skills and dexterity.

Able to withstand temperatures typical within a commercial kitchen setting.

Able to withstand noise levels typical of a high-volume kitchen.

Able to perform job duties efficiently in lighting conditions typical of a commercial restaurant and commercial kitchen

Able to work calmly under pressure and at a fast pace, typical of a high-volume restaurant and commercial kitchen

Capable of and at ease with engaging with the public, potentially encountering challenging behavior, infectious diseases, and service animals.

Must be able to walk a minimum of 10,000 steps during any given shift.

Must have close and distant vision.

Must be able to identify and distinguish colors.

Capable of walking and standing on feet for 8-10 hours a day.

Frequently lifts / carries up to 50 pounds food on bins.

Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Must be able to pivot on feet to move around groups of people.

Must be able to move from seated to standing and standing to seated positions without assistance.

Able to reach hands and arms in any direction.

Benefits :

Full Time status will be eligible for a benefits package that includes medical, dental and vision insurance. This role is also eligible to be included in Casa's tip pool.

Deadline to Apply :

Casa Bonita is hiring for this role on an ongoing basis.

To apply for this role, please click on the "apply for this position" button below.

Pay Range : $20 per hour

Salary : $20

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