What are the responsibilities and job description for the Shift lead position at Casa Borinqueña?
Company Description
Casa Borinqueña is a vibrant and authentic vegan Puerto Rican restaurant located on the border of Fishtown and Kensington. Our mission is to bring the rich and diverse flavors of Puerto Rican cuisine to the vegan community and anyone with a passion for delicious food. With a focus on exceptional taste and quality ingredients, we offer a tantalizing menu that caters to vegans, Puerto Rican food enthusiasts, and anyone seeking an authentic culinary experience. Our menu showcases a fusion of traditional Puerto Rican flavors and vegan culinary expertise, resulting in a unique and delightful dining experience. In addition to our inviting dining experience, we also offer exceptional catering services for various events.
Role Description
We are seeking a dedicated and dynamic Shift Lead to oversee daily operations during assigned shifts. The Shift Lead will ensure exceptional customer service, maintain operational excellence, and support team development in alignment with Casa Borinqueña's values and standards.
Key Responsibilities:
- Operational Oversight: Manage restaurant operations during shifts, including opening and closing procedures, to ensure smooth and efficient service.
- Team Leadership: Supervise and support team members, delegating tasks effectively and fostering a collaborative work environment.
- Customer Experience: Uphold high standards of customer service, addressing guest inquiries and resolving issues promptly to ensure satisfaction.
- Training and Development: Assist in onboarding and training new staff, providing ongoing coaching to enhance team performance.
- Quality Control: Monitor food preparation and presentation to maintain consistency with Casa Borinqueña's quality standards.
- Compliance: Ensure adherence to health, safety, and sanitation regulations, as well as company policies and procedures.
Qualifications
- Experience in cash handling, managing cash registers, and processing transactions
- Excellent customer service skills and ability to communicate effectively with customers
- Ability to multitask, work in a fast-paced environment, and maintain a clean and organized work area
- Basic knowledge of vegan and Puerto Rican cuisine is a plus
- Ability to stand for extended periods and perform tasks requiring physical effort
- Experience in the food service industry is beneficial but not required
Salary : $16 - $20