What are the responsibilities and job description for the Luxury Hotel Concierge position at Casa Cipriani New York?
Position Overview : The Luxury Hotel Concierge provides exceptional guest service, ensuring a memorable and seamless experience for all visitors. This role involves anticipating guests' needs, offering personalized recommendations, and coordinating various services and activities to enhance their stay.
Guest Relations :
Greet guests warmly and assist with inquiries.
Build rapport with guests to understand their preferences and special requests.
Passion for providing outstanding customer service.
Ability to work in a fast-paced environment with a positive attitude.
Discretion and professionalism in handling sensitive guest information.
Personalized Service :
Offer tailored recommendations for dining, entertainment, and local attractions.
Make reservations for restaurants, tours, and activities, ensuring guests have exclusive experiences.
Provide assistance with transportation arrangements, including car rentals and airport transfers.
Problem Solving :
Address guest inquiries and resolve any issues or complaints promptly and professionally.
Local Knowledge :
Stay informed about local events, attractions, and cultural experiences to provide up-to-date information to guests.
Cultivate relationships with local vendors and service providers for enhanced guest offerings.
Administrative Duties :
Maintain accurate records of guest preferences and requests.
Assist with managing concierge desk operations, including scheduling staff and inventory management.
Team Collaboration :
Work closely with other hotel departments, such as housekeeping and security, to ensure a seamless guest experience.
Participate in staff meetings and training sessions to continuously improve service quality.
Qualifications :
Previous experience in a luxury hotel.
Exceptional communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficient in using concierge request management software and online reservation systems.
Knowledge of local attractions, dining options, and cultural experiences.
Fluency in multiple languages is a plus.
Working Conditions :
Flexible hours, including weekends and holidays.
Fast-paced and dynamic hotel environment.
This position offers the opportunity to create memorable experiences for guests, contributing to the hotel’s reputation for excellence in service.
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