RV Park Resort General Manager

Company Overview:

Casa de Fruta is a well-known, multifaceted destination in the heart of California, known for offering a variety of services and experiences, from dining and shopping to lodging and ecreation. With a rich history dating back to 1908, Casa de Fruta delights visitors with its famous fruit stand, wine tasting and deli, sweet shop, burrito bar, and rustic restaurant. We also offer

comfortable lodging at our RV park, inn, and cabins, as well as fueling services at our Chevron station. Our commitment to exceptional customer service and high-quality experiences is central to everything we do. We are looking for a motivated and experienced General Manager to oversee our RV Park, Inn and Cabin operations.

Key Responsibilities:

OPERATIONAL MANAGEMENT:

• Oversee the day-to-day operations of the RV park, cabins, and inn to ensure smooth functioning of all aspects, including check-in/out processes, guest services, and facilities maintenance.
• Manage all accommodations, including RV sites, cabins, and inn rooms, ensuring cleanliness, upkeep, and operational readiness.
• Coordinate with staff to manage reservations, guest requests, and ensure availability aligns with peak occupancy periods.
• Monitor the condition of amenities like pools, common areas, playgrounds, and RV hookups to ensure everything is well-maintained and functional.
• Implement systems for monitoring and addressing any issues with infrastructure such as utilities (water, electric, sewer) for RV sites and cabins.

GUEST EXPERIENCE AND CUSTOMER RELATIONS:

• Ensure high levels of guest satisfaction through responsive service, clean and well-maintained accommodations, and the resolution of any guest complaints or issues.
• Oversee customer communications, ensuring clarity in booking processes, check-in, and resolving inquiries.
• Maintain a welcoming environment that promotes customer loyalty and positive reviews.
• Organize and oversee guest activities or events to enhance their experience at the property.

FINANCIAL MANAGEMENT:

• Develop and manage the annual budget, including forecasting, revenue management, and cost controls to maximize profitability.
• Oversee pricing strategies, discounts, and promotions to attract new guests while maintaining profitability.
• Monitor financial reports, including revenue, expenses, occupancy rates, and labor costs.
• Control costs related to maintenance, staffing, and supplies without compromising guest satisfaction or safety.

PROPERTY MAINTENANCE & SAFETY:

• Ensure the physical upkeep of the RV park, cabins, and inn, coordinating regular maintenance and repairs.
• Oversee landscaping, utility hookups, and infrastructure to maintain safety and cleanliness throughout the property.
• Implement safety protocols to protect guests and staff, including regular inspections of fire safety systems, electrical systems, and health standards compliance.
• Address damage to units or property by guests and enforce policies related to damage recovery and security deposits.

STAFF MANAGEMENT:

• Lead and manage staff, including hiring, training, and scheduling for front desk, housekeeping, and guest services teams.
• Conduct regular team meetings to ensure staff are aligned with operational goals and guest service expectations.
• Manage staff performance through regular feedback, goal-setting, and evaluations to ensure productivity and service standards are met.
• Ensure compliance with all employment laws and promote a positive, efficient working environment.

SALES & MARKETING:

• Collaborate with marketing teams to develop strategies for attracting guests through online and offline channels, promoting seasonal offers, group bookings, and long-term stays.
• Establish partnerships with travel agencies, online booking platforms, and local businesses to increase occupancy and expand market reach.
• Monitor online reviews and social media feedback, ensuring the property maintains a positive reputation and addressing any negative feedback promptly.

REGULATORY COMPLIANCE:

• Ensure the RV park, cabins, and inn are compliant with all local, state, and federal regulations, including zoning, health codes, and environmental regulations.
• Oversee licensing requirements and inspections related to the business, particularly for accommodations and RV services.
• Stay updated on relevant laws governing campground and lodging operations, including safety protocols for campfires, water systems, and waste disposal.

COMMUNITY RELATIONS & EVENTS:

• Build strong relationships with the local community, businesses, and tourism organizations to foster a sense of community and drive local partnerships
• Plan and oversee community events or activities for guests, such as outdoor barbecues, holiday events, or family-friendly programs to enhance the guest experience and increase repeat bookings.

Qualifications:

Education:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.

Experience:

• Proven experience in managing RV parks, campgrounds, hotels, or similar hospitality settings.
• Experience managing staff, finances, and property maintenance in a hospitality environment.
• Familiarity with property management systems (PMS) and reservation systems for campgrounds and lodging.

Skills:

• Strong leadership and problem-solving skills.
• Excellent customer service and communication abilities.
• Experience with budgeting, forecasting, and revenue management.
• Knowledge of safety protocols and legal regulations related to RV parks and lodging operations.
• Ability to manage multiple priorities in a fast-paced environment.

Working Conditions:

• This position requires General Manager to reside onsite on the Casa de Fruta property, at housing designated by Casa de Fruta executive staff.
• Hours: Full-time, with flexibility required to meet business needs, especially during peak seasons, holidays, and weekends.
• Physical Requirements: Ability to walk or stand for extended periods and oversee inspections of the property, including outdoor facilities and RV sites.

Benefits:

FULL-TIME EMPLOYEE BENEFITS

HEALTH INSURANCE - Regular full-time employees are eligible to enroll in our Medical, Dental and Vision plans the first of the month following 60-days of employment in full-time status. We also offer various supplemental insurance programs to meet your specific needs.

PAID TIME OFF (PTO) – Full-time non-exempt employees begin accruing PTO at a rate of one week for the first year of employment, which can be used after 90 days of employment (.01925 hours per regular hour worked). The accrual rate increases to two weeks after two years of employment (.0385 hours per regular hour worked).

PART-TIME EMPLOYEE BENEFITS

PAID SICK LEAVE (PSL) - Part-time and Seasonal employees begin accruing PSL at a rate of one hour for every 30 hours worked. Employees cannot use PSL until after their 90 days of employment. Part-time employees may use up to 24 hours PSL per year, and cannot accrue more than 48 hours at any given time.

BENEFITS FOR ALL EMPLOYEES

EMPLOYEE IDENTIFICATION CARD - Employees are eligible for the employee discount after working 30 days. The card may be used by employees only for a 20% discount on most purchases. Alcoholic beverages, sale items and fuel are not eligible for discount. Discount does not apply at Casa de Chevron, Casa de Diesel, Casa de Burrito, Casa de Restaurant or RV Park & Inn. Employee ID Card must be presented at the time of purchase.

TRAIN & CAROUSEL - Free admission for employees and immediate family. If you are not in uniform, please present your Employee ID card at Casa de Sweets for admission.

AUTOMATIC DEPOSIT OF PAY CHECK - Most banks offer free checking accounts with automatic deposit. You may allocate your deposit into multiple accounts.

TICKETS AT WORK - Sign up for this free membership to obtain discount rates on theme parks, sporting events, shows, movie tickets, hotels and much more.

AFLAC & COLONIAL LIFE SUPPLEMENTAL PLANS - Aflac & Colonial offer voluntary supplemental insurance plans for you and your dependents. Rates vary by age and plans.

AD&D – All employees can register for a $10,000 AD&D policy.

WELLCARD SAVINGS – This program is available to all employee throughs Colonial Life. You can health and wellness related items at discounted rates. The card also offers discounts for theme parks, hotels, car rentals etc.

LAW ASSURE – This program is available through Colonial Life for all employees. You can get legal assistance at no cost for up to one year. You can get help writing wills and trusts, power of attorney documents, preparing health care directives, writing consumer complaints, and property leases.

KOFE (Knowledge of Financial Education) – This program allows employees to receive unlimited financial coaching, online tools and webinars all related to finances. You can get help with personal finances, budgets, savings, debt and accessing your credit reports.

You may remember Casa de Fruta as the little cherry stand on Pacheco Pass, or as we are today, a California landmark and traditional stop on many families journeys. At our roadside Orchard Resort in the beautiful Pacheco Valley, we welcome visitors from around the world to stay and discover all that Casa de Fruta has to offer.

Pay: $70000 - $85000 / year

Pay:

• Other

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Employee discount

Job Type: fulltime

Schedule:

• 8 hour shift
• Weekend availability
• On call
• Holidays
• Day shift
• Night shift
• Overtime

Education: Associate's degree

Work location: On-site