Manager, General

About Us

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.

Overview

The Store Manager blends business acumen and operational knowledge to drive business results and deliver a stellar guest

experience while building a high-performing team.

Responsibilities

• Achieves overall sales, KPI and profit goals of his/ her assigned location.
• Manages the complete operations of the store as an on-the-floor leader. Performs all functions and ensures employees are effective at executing corporate initiatives in a timely, efficient and resource-wise manner. Delegates tasks appropriately and holds team accountable.
• Models and ensures all Casa de Montecristo policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed. Ensure compliance to all state and local regulations. Maintains a comfortable, responsible and safe environment.
• Analyzes and measures retail business trends. Seeks opportunities and implements plans to increase topline retail sales and profitability through product education, events, and outside partnerships.
• Full P&L responsibility. Monitors all expenses and costs within the store to achieve positive store contribution and be in line with the set budget objectives.
• Manages inventory, controls shrink and retail supply expenses.
• Recruit, train and lead a team of top performing associates. Challenges and inspires others to achieve and execute sales driving initiatives.
• Monitors and manages store staffing levels, proactively and according to the needs of the business.
• Maintains an active performance development process. Provides coaching in the moment and performance feedback to employees. Conducts formal performance reviews consulting with HR.
• Acts as an ambassador for the brand within his/her market. Responsible for the location’s external relations within the competitive environment. Active participant in local networking, marketing, events and activities.
• Maintains visual standards to support the brand image.
• Demonstrates an energetic, persistent and professional demeanor at all times. Other duties as assigned by the Market Manager.

Qualifications

• Three plus years of retail or hospitality management experience. Bachelor’s Degree preferred.
• Deep knowledge of retail and/or hospitality business
• Ability to work a flexible schedule (night, weekends, holidays)
• Previous experience with successfully coaching and developing others is required. Exceptional interpersonal skills
• Superb oral and written English communication skills (Proficient with Word, Excel, and Outlook)
• Hands on team player with a strong work-ethic
• Ability to travel, as required (less than 10%)
• Ambitious self-starter, adept at leading through others to consistently deliver superior results.
• A track record of motivating and inspiring a team of individuals to meet challenging standards.
• Desire to develop oneself and others. Seeks and delivers constructive feedback.

Work Environment/Conditions: While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/ or humid conditions. The noise level in the work environment is usually moderate.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/ or move up to 25 pounds.