What are the responsibilities and job description for the Front Desk Agent position at Casa de Palmas Hotel, TM Collection?
Overview
We are seeking dedicated and personable Front Desk Agents /Night Audior to join our team at a premier resort/hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out procedures efficiently while maintaining accurate guest records.
- Answer phone calls promptly, utilizing excellent phone etiquette to address inquiries and provide information about hotel services and amenities.
- Handle guest requests and complaints with professionalism, striving to exceed expectations in guest relations.
- Operate hotel management software and phone systems to facilitate seamless communication and service delivery.
- Assist with night audit responsibilities as required, ensuring all financial transactions are accurately processed.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to high standards.
- Provide information about local attractions, dining options, and resort activities to enhance the guest experience.
Qualifications
- Previous experience in front desk operations or guest services within a hotel or resort setting is preferred.
- Strong understanding of hospitality management principles and practices.
- Excellent communication skills with an emphasis on phone etiquette and guest relations.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Proficient in using phone systems and hotel management software; familiarity with night audit processes is a plus.
- A friendly disposition with the ability to remain calm under pressure while multitasking effectively.
Join our team as a Front Desk Agent where you will play a vital role in creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $11.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Ability to Commute:
- McAllen, TX 78501 (Required)
Ability to Relocate:
- McAllen, TX 78501: Relocate before starting work (Required)
Work Location: In person
Salary : $11