What are the responsibilities and job description for the Bilingual Residential Assistant/House Manager On Call position at Casa Esperanza?

Position : Bilingual Residential Assistant / House Manager (Evenings)

Department : Latinas y Nios

Reports To : Residential Operations Manager

Agency : Casa Esperanza, Inc. is a bilingual / bicultural behavioral health treatment provider serving Boston. Our mission is to help men, women and children overcome homelessness and health disparities; recover from addiction, mental illness, and chronic disease; gain the skills they need to be self-sufficient, contributing members of society; and to repair and strengthen families torn apart by trauma and abuse. Casa Esperanza has an operating budget of $5.2 million and more than $9 million in assets.

Casa Esperanza, Inc. Mission Statement : To empower individuals and families to recover from addiction, trauma, mental illness and other chronic medical conditions; overcome homelessness; and achieve health and wellness through comprehensive, integrated care.

Position :

Oversees the day-to-day activities at the program and ensure the safety and security of residents at all times. Staffs the front desk, answers the phones, manages the daily client schedule, ensures that all client activities are completed, and manages the safety and security requirements for the house. Responsible for completing regular rounds, facilitating groups, and other administrative duties as assigned . Provides crisis intervention and medication monitoring. Must have computer / data entry skills. Must be English / Spanish bilingual.

Responsibilities :

Must be familiar with the structure and activities that occur during each shift
Implements all safety and security requirements for the house including fire drills, evacuation procedures, alarm and camera monitoring.
Reports all safety and security concerns to appropriate authorities and staff.

1) Residential Operations Manager

2) Senior Clinical Staff on Site

3) Clinical Director

4) Deputy Director5) 911 / Best Team Emergency Services

Responsible for crisis intervention, counseling, and groups as needed

Must participate in all mandatory safety and security trainings

Must participate in regularly scheduled Program and All Agency meetings

Coordinates all scheduled client activities and refers clients to appropriate staff for support.

Monitors the front door and answers the front desk phone

Ensures that all windows and doors are secure, alarms are set.

Ensures that all items that are potentially dangerous are secured in a locked location, i.e. knives, curling irons, irons, razors, etc.

Monitors all use of client medications including over-the-counter medications

Makes client medications available at prescribed intervals

Observes and records that all medication has been taken in the medication log

Secures all client personal property in the designated secure location and completes property log

Conducts walkthroughs every two hours and complete H.M. checklist and logs as required

Ensure all clients, visitors and staff sign in and out

Qualifications :

Strong verbal / written skills

Ability to work independently

Ability to work as member of a treatment team

English / Spanish Bilingual required

Bicultural preferred

Strong communication skills

Ability to communicate with clients, vendors, and external providers in a professional manner

Ability to handle multiple tasks

Ability to understand and manage moral / ethical boundaries with clients / staff

Strong interpersonal skills

Ability to meet the physical requirements of the position (see attached)

Ability to meet the training requirements of the position

Experience :

Minimum (2) years' experience as a House Manager in a residential program

Experience working at a front desk area preferred

Minimum (2) years in recovery if applicable

Education / Training required :

High School Diploma or GED

Knowledge of addiction recovery process, or willingness to acquire within first six months of employment

Counseling and Substance Abuse training

CPR / First Aid Certification

Overdose Prevention / Narcan

Valid Driver's License

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Bilingual Residential Assistant/House Manager On Call

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