Bilingual Residential Assistant/Front Desk House Manager (Full & Part Time

Position : Bilingual Residential Assistant / Front Desk House Manager (Full & Part Time Positions Available)

Department : Latina's y Nio's & Men's Program

Reports To : Program Directors

Organization :

Casa Esperanza, Inc. is a growing addictions and mental health treatment center located in Roxbury, MA. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness and other chronic medical conditions; overcome homelessness; and achieve health and wellness through comprehensive, integrated care. Casa Esperanza, Inc. has an operating budget of $4 million, and owns more than $8 million in property and equipment.

Oversees the day-to-day activities at the program and ensure the safety and security of residents at all times. Staffs the front desk, answers the phones, manages the daily client schedule, ensures that all client activities are completed, manages the safety and security requirements for the house. Responsible for completing regular rounds, facilitating groups, and other administrative duties as assigned . Provides crisis intervention and medication monitoring. Must have computer / data entry skills. Must be English / Spanish bilingual. All shifts (day, evening, overnight and weekends) are awake shifts.

• Must be familiar with the structure and activities that occur during each shift
• Implements all safety and security requirements for the house including fire drills, evacuation procedures, alarm and camera monitoring and the completion of incident reports.
• Reports all safety and security concerns to appropriate authorities and staff.
• 911 / Best Team Emergency Services
• Program Director
• Senior Clinical Staff on Site
• Deputy Director
• Responsible for crisis intervention, counseling, and groups as needed
• Must participate in all mandatory safety and security trainings
• Must participate in regularly scheduled Program and All Agency meetings
• Coordinates all scheduled client activities and refers clients to appropriate staff for support.
• Monitors the front door and answers the front desk phone
• Ensures that all windows and doors are secure, alarms are set.
• Ensures that all items that are potentially dangerous are secured in a locked location, i.e. knives, curling irons, irons, razors, etc.
• Monitors all use of client medications including over-the-counter medications
• Makes client medications available at prescribed intervals
• Observes and records that all medication has been taken in the medication log
• Secures all client personal property in the designated secure location and completes property log
• Conducts walkthroughs utilizing electronic system every two hours and completes H.M. checklist and logs as required
• Strong verbal / written skills
• Ability to work independently
• Ability to work as member of a treatment team
• English / Spanish Bilingual required
• Bicultural preferred
• Strong communication skills
• Ability to communicate with clients, vendors, and external providers in a professional manner
• Ability to handle multiple tasks
• Ability to understand and manage moral / ethical boundaries with clients / staff
• Strong interpersonal skills
• Ability to meet the physical requirements of the position (see attached)
• Ability to meet the training requirements of the position (see attached)
• Minimum (2) years experience as a House Manager in a residential program
• Experience working at a front desk area preferred
• Minimum (2) years in recovery if applicable
• High School Diploma or GED
• Knowledge of addiction recovery process, or willingness to acquire within first six months of employment
• Counseling and Substance Abuse training, ability to obtain CADAC certification within the first year of employment.
• LACD or CADAC a PLUS
• CPR Certification
• Valid Driver's License

Residential Facilities : Latinas y Ninos & Casa Esperanza Men's Program.

Salary Range : $14.00 - $19.00

Full benefits offered including 401k Plan match, agency sponsored trainings, competitive benefits package offered.

If you're an experienced professional who wants to help break the cycle of addiction and homelessness please send your resume and cover letter to Jackie Rodriguez at . For more information please visit our website at

Salary : $14 - $19