What are the responsibilities and job description for the Security Host position at Casa Madera?
Where The Sand Meets The Sea…When you first step into Casa Madera, you immediately recognize something inherently inviting. Time slows as you dip into a warm, immersive experience that revolves around the ubiquitous tradition of celebrating each meal. You’ll gather around tables that are home to chef-driven selections that draw from the rich culinary traditions of Mexican coastal cuisine refined by French technique and Japanese precision.
Casa Madera is a high-energy, fine-dining concept from hospitality group Noble 33, located in both West Hollywood and Toronto.
As a Security Host / Hostess the main goal is to provide a safe and secure environment that enables our guests, staff, and vendors to experience the high-energy, best in class fine dining experienc e that Sparrow Italia Miami will offer.
The Security Host performs protective and enforcement functions in a courteous and professional manner while dealing with emergencies, undesired conduct, disturbances, threats to life and property .
As a first responder, will be trained on Infant, Child, and Adult Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED), Stop the Bleed Training and fire extinguisher procedures to respond to emergencies as needed
Conduct interior and exterior res t aurant patrol to identify undesirable conditions
Evaluate a situation and quickly make logical decisions on how to proceed while maintaining a calm demeanor
Investigations, including evaluation of the scene, interviewing complainants and witnesses, involve correct personnel to assist with the investigation
Documentation and report writing
Maintain order in the restaurant while attending to the needs of our guests, staff members and vendors
Assist in safety controls for performance aspects taking place inside the venue
Coordinate expedient response to emergency conditions such as fire alarms, safety hazards and threats to life and / or property in a calm, rational, persuasive manner
Handle violations of restaurant policy, civil laws, and undesired conduct
Respond to security and emergency situations and prioritize the work in a timely manner
Provide key assist
Provide accurate information to guests, staff and vendors seeking directions and hours of operation
Receive, record and secure found property – will also research and respond to guest inquiries for lost property
Escort staff and guest s as required to parking lots
Perform other duties and responsibilities as assigned
Basic Qualifications :
Must be at least 21 years of age
Valid State security credentials / licensees
Excellent communication skills
Must present a well-groomed appearance
Two years of experience in a position with direct guest contact required
Strong verbal, written and technology skills required
Keyboarding skills 25 WPM
Investigation skills
Perform general clerical duties using Microsoft Office and other site-specific programs
Must be able to work and stand inside and outside, sometimes in excessive heat or cold (depending on location) .
Maintain strong observation skills with elevated level of detail and scrutiny for entire shift
Must be able to work independently
Must be able to lift and carry up to 60 lbs. Must be able to push or pull up to 150 lbs.
Must be able to speak, read, and write English
Preferred Qualifications :
An associate degree or higher
A successful candidate will have experience as a first responder – related experience that best aligns with the day-to-day operation may include :
Hospitality Security Guard / Officer experience
High-end customer service experience
Successfully completed basic training in the Military
Loss Prevention and / or Plain Clothes Operatives experience
High pressure situational experience such as Emergency Medical Technician, Firefighter, Flight Attendant
- High school diploma or equivalent
SCHEDULE AVAILABILTY
Full availability is r equired seven (7) days per week, including evenings, overnight shifts, weekends, and holidays
