Salon Receptionist/Assistant

A Beauty Spa Receptionist is the first point of contact for clients and plays a crucial role in creating a welcoming and organized environment. Here's a comprehensive job description:

Job Title: Beauty Spa Receptionist

Job Summary:

The Beauty Spa Receptionist is responsible for providing exceptional customer service, managing appointments, handling administrative tasks, and ensuring the smooth operation of the spa's front desk. This role requires a friendly and professional demeanor, excellent communication skills, and the ability to multitask in a fast-paced environment.

Responsibilities:

• Client Interaction:
• Greet clients warmly upon arrival and ensure a positive first impression.
• Assist clients with check-in and check-out procedures.
• Answer phone calls and respond to emails promptly and professionally.
• Address client inquiries, concerns, and complaints with empathy and efficiency.
• Provide information about spa services, products, and promotions.
• Build and maintain rapport with regular clients.
• Appointment Management:
• Schedule and confirm appointments using the spa's booking system.
• Manage appointment calendars and optimize scheduling to maximize efficiency.
• Reschedule or cancel appointments as needed.
• Send appointment reminders to clients.
• Inform clients of any scheduling changes.
• Administrative Tasks:
• Maintain accurate client records and update information as needed.
• Process payments and handle cash, credit card, and gift certificate transactions.
• Maintain a clean and organized reception area.
• Manage inventory of retail products and spa supplies.
• Handle incoming and outgoing mail.
• Generate daily, weekly, or monthly reports as needed.
• Sales and Promotion:
• Promote spa services and retail products to clients.
• Assist with sales transactions and meet sales targets.
• Inform clients of special promotions and packages.
• Upsell products and services when appropriate.
• Spa Operations:
• Coordinate with spa staff to ensure smooth service delivery.
• Maintain a professional and organized work environment.
• Adhere to spa policies and procedures.
• Ensure the waiting area is well stocked with beverages and reading material.

Qualifications:

• High school diploma or equivalent.
• Proven experience as a receptionist or in a customer service role, preferably in the beauty or hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using computer systems and booking software.
• Knowledge of spa services and products is a plus.
• Professional appearance and demeanor.
• Ability to handle stressful situations and maintain composure.
• Sales experience is a plus.

Skills:

• Customer service excellence
• Time management
• Communication (verbal and written)
• Organization
• Multitasking
• Computer literacy
• Sales
• Problem-solving
• Attention to detail.

Job Type: Part-time

Pay: $13.00 - $14.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee discount

Shift:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $13 - $14