Lead Host

Casadonna employs team members who demonstrate a passion for hospitality and dedication to company values and customer service. We are a diverse organization that provides the opportunity to excel in a fast paced multicultural environment. We are always looking for passionate people who will embrace our belief of hospitality, company growth and customer experience. Our commitment to diversity, teamwork, and integrity are indicative of the service we provide to our guests. We offer career opportunities with work/life balances, as well as a rewarding career experience.
We are looking to hire dependable people who want to continue learning and will have a positive "can do" attitude. Compensation is competitive and it is based on experience. Candidate must work well under pressure and have excellent communication skills
As a Lead Hostess/Host, you help set the standards by which our restaurant is judged in your personal appearance, your disposition, and your attitude towards the guest. You are always in full view of the guest. You only get one opportunity to make a first impression.
Due to the nature of our business, this position is required to work weekends and holidays.

The day-to-day responsibilities include but are not limited to:
General Duties and Responsibilities:

• Ensures that the venue’s reporting systems are adhered to.
• Ensures all restaurant policies, standards and local laws are followed.
• Trains and oversees new hire development.
• Develops relationships with guests in order to provide personalized service.
• Resolves guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Creating a positive outcome that will result in a memorable experience.
• Attends all restaurant required meetings and trainings.
• Maintain regular attendance in compliance with restaurant standards.
• Flexibility to work a variable schedule, including evenings, holidays and weekends.
• Follow food safety and sanitary guidelines issued by the Health Department.
• Responsible for host team schedule following pars provided by Department Manager.
• Has complete knowledge of the floor plan, table #’s and stations.
• Oversees our reservation book.
• Great at managing the flow of our busy door with confident warmth.
• Needs to have strong food and beverage menu knowledge.
• Updates Host manuals to reflect changes on protocols and policies.
• Goes over all reservations notes prior to shift and discuss with Management.
• Communicate VIPs and flow during pre-shift.
• Greets guests promptly as they enter the restaurant, making a positive first impression.
• Knows and acknowledges all VIPs by name.
• Promotes the company’s elevated level of service standards by exhibiting friendliness, knowledge of the restaurant and attentiveness to the guests’ needs.
• Keeps accurate count of waitlist and reservations.
• Collects and stores menus in general.
• Maintains the cleanliness and integrity of the menus.
• Ensures that all menus are current according to the most recent changes. Replaces all menus in poor condition after making sure that replacements are available.
• Monitors which tables are in use, available, and about to turnover. Is promptly aware when tables are reset and ready for guests. Checks for completeness of table settings.
• Keeps an accurate count of guests providing the kitchen and management with updates regularly.
• Frequently checks back with guests who are waiting in the bar area to be seated. Makes it evident to guests that they have not been forgotten and that tables are being prepared for them.

The requirements for this position include but are not limited to:
Knowledge and Skills:

• High school diploma or equivalent. (preferred)
• Minimum of 1 year of experience.
• Fluent in English.
• Excellent communication skills.
• Ability to multi-task.
• Attention to detail, cleanliness and safety.
• Patience and customer-oriented approach.
• Excellent people skills with a friendly attitude.
• Responsible and trustworthy.