What are the responsibilities and job description for the Lead Host position at Maíz y Agave?
Lead Hostess
Full Job Description
Maiz y Agave brings original Mexican cuisine to life through premier hospitality, elevated cocktails, and entertainment. We are seeking a cheerful and experienced Lead Hostess with the following qualifications and skills :
Qualifications
2 years of experience as a hostess in upscale, high-volume restaurants, lounges, or bars
Ability to perform under pressure and handle demanding clientele.
Bilingual : Excellent communication skills in both English and Spanish.
Mandatory Knowledge with our reservation systems : OpenTable
Network access to local and international clientele is a plus.
Job Requirements and Responsibilities
Physical stamina to stand or walk for up to 8 hours.
Ability to work in a fast-paced, high-volume environment with elevated noise levels.
Greet and welcome guests within 30 seconds of arrival to ensure excellent customer service.
Engage with guests upon arrival and departure to ensure positive experiences.
Create memorable interactions with guests.
Seat guests, collect information, and accurately communicate wait times when tables are not available.
Answer phones and manage reservations.
Provide information about menu items and identify up-sell opportunities.
Present bottles of champagne to VIP tables when needed.
Resolve guest issues proactively and efficiently.
Maintain consistency in guest satisfaction through attentive service.
Perform restocking and cleaning duties, including opening and closing side work.
Keep the entry area neat and organized at all times.
Assist with opening and closing procedures as needed.
Follow the seating grid and house rules to manage seating rotation effectively.
Read the floor" and support smooth seating flow.
Collaborate with the Maitre D' to manage floor plans and ensure timely seating to avoid delays.
Maintain general knowledge of the restaurant to answer guest inquiries.
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