What are the responsibilities and job description for the Assistant General Manager position at Casalina?
Established South Florida Hospitality Group - hot spot restaurant in Delray area on Jog Road, is opening Casalina, fine dining Italian restaurant with an American accent. Our reputation has been built on our warm and welcoming hospitality, which adds a touch of our unique Italian spirit to each concept. We believe that one of the greatest pleasures in life begin around the table, sharing moments and creating memories.
Guest Focus
Reliable
Attentive
Service with the smile
Passion
Always Have Fun
If those above sound like your values, we are thrilled to hear from you!
SUMMARY:
Established group - hot spot restaurant in Delray area - high energy casual is looking for a strong practical experience AGM to run the day-to-day operations. Hospitality first, Strong service & beverage acumen required. SOP & top-line focused. Passion for training and develop. Floor warrior
JOB BRIEF:
We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.
Restaurant manager responsibilities include maintaining the restaurant's revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
We'll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Responsibilities
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Requirements
- Proven work experience as a Restaurant Manager, Hospitality Manager or similar role
- Proven customer service experience as a manager
- Familiarity with restaurant POS
- Strong leadership, motivational and people skills
- Previous Italian restaurant management experience a plus!
Working at Casalina
- Health insurance
